Service Manager

Are you passionate about building relationships and leading a team to success? Are you ready to advance your career with a leading name in the trucking industry?

Truck Country, one of the largest Freightliner dealerships in the Midwest, is looking for a Service Manager to join our team in Minocqua, WI. As our Service Manager, you'll oversee and guide a team of skilled technicians, playing a vital role in the performance and success of our Service Department.

Key Responsibilities:

Lead and Manage: Direct all repair and maintenance activities for diesel engine vehicles, ensuring our service operations run smoothly and effectively.

Drive Department Growth: Collaborate to expand our customer base and maintain department profitability.

Set and Achieve Goals: Develop, track, and report on performance metrics, including revenue, efficiency, and customer satisfaction.

Foster Customer Relationships: Act as the primary point of contact for customer concerns, building trust and strong, lasting relationships.

Team Development: Work with the Training Department to enhance team skills, create retention strategies, and set goals for technician growth.

Schedule and Coordinate: Plan, prepare, and manage work schedules to optimize workflow and productivity.

Ensure Safety Compliance: Uphold and enforce all safety protocols to maintain a secure workplace for our team and customers.

Promote Professionalism: Represent Truck Country with integrity and a high standard of professionalism to all stakeholders.

Qualifications:

Supervisory Experience: Previous experience managing a truck service team.

Familiarity with Procede Software: Strongly preferred to streamline our service operations.

Detail-Oriented and Process-Focused: Excellent time-management skills with a strong commitment to quality and efficiency.

Exceptional Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.

Customer Service Excellence: A commitment to delivering exceptional service and building lasting customer relationships.

Valid Driver's License

We offer competitive wages, an excellent benefits package, and ongoing training to support your career growth. Join a supportive and dynamic team within one of the most respected names in the industry. Apply today at www.truckcountry.com to start your journey with us!

Truck Country is an Affirmative Action/Equal Opportunity Employer. We encourage qualified women, minorities, and individuals with disabilities to apply.