Sr. Collections Officer (Hybrid Remote)

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Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 9 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Sr. Collections Officer exists to perform all phases of collections and minimize losses while establishing and maintaining effective relations with members to obtain superior collection results. This position is responsible for working higher level collections and to assist in training and mentoring collection staff.

Supervisory Responsibilities:

No direct reports

Essential Functions:

• Contact borrowers with past due loans and credit cards to collect past due funds and/or to establish repayment plans. Contact co-makers on loans that are not being paid by the borrowers.
• Manage activities to achieve superior results and meet Collection Department's goals and objectives on a consistent basis.
• Collect negative balance amounts from members whose checking and saving accounts have gone negative.
• Handle all aspects of repossessions, bankruptcies, and foreclosures.
• Be a direct contact for Collection attorney's and Legal matters.
• Assist in the training of collectors.

Responsibilities:

• Adhere to policies and procedures so that collection activities are conducted in a professional and appropriate manner.
• Monitor and follow up on payment arrangements made on assigned accounts.
• Maintain collection queues and log all contacts with delinquent and negative borrowers as well as pertinent information regarding the collection of an account.
• Make recommendations to supervisor concerning accounts requiring repossession, foreclosure, attorney action, collection agency involvement and lawsuits etc.
• Evaluate, pricing, and coordinating sale and disposal of repossessed autos.
• Recommend to supervisor those accounts deemed uncollectible and should be charged off.
• Provide financial counseling in connection with delinquency control.
• Perform all skip tracing functions for identified accounts. File skip claims with insurers as applicable on a case-by-case basis.
• Adjust credit bureau reporting due to special payment arrangements or incorrect reporting.
• Review previously charged off loans and negative balance accounts for potential collectability & recovery.
• File insurance claims to recover losses for collateral protection, return deposit items and fraud.
• Serve as primary contact for members having financial difficulties where Diamond also has an outstanding loan and potential loss or other exposure. Recommend workouts or modifications of current DCU loan products, creating a benefit for both member and DCU.
• Assist in training and mentoring the collectors.
• Be the primary point of contact for collectors in the absence of the Collection Manager.
• Assist our attorneys with legal bankruptcy accounts.
• Assist with the process of foreclosure, acquisition of the property and disposal of the property.
• Participate in continuing education and collection conferences to maintain knowledge of current collection rules and regulations.
• Be able to identify any patterns of delinquency so they can quickly be addressed.
• Assist in the creation of daily, weekly, and monthly reports.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Demonstrated proficiency in using collection techniques and knowledge of laws and regulations related to all facets of collection.
• Strong interpersonal and communication skills to ensure personnel or member related issues are handled in a fair, consistent manner.
• Proven tact and excellent negotiation skills.
• Strong ability to remain professional in dealing with difficult situations.
• Strong organizational skills and attention to detail.
• Ability to work through member situations and provide effective and accurate resolutions.
• Strong technical skills and ability to work with multiple systems.
• Ability to work Thursday and Friday evenings, on a rotation basis.

Education / Experience:

• Associate degree in business administration or related discipline or equivalent experience.
• Five plus years of experience in active Collections Department, preferably within a financial institution.

Diamond Credit Union is an Equal Opportunity Employer.