Hospitality Specialist

Cushman & Wakefield
dental insurance
United States, New York, New York
Nov 08, 2024
Job Title Hospitality Specialist Job Description Summary Job Description Summary Under the supervision of the Front Office Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel and building residents, including timely response to and resolution of any requests or concerns. Job Description ESSENTIAL JOB DUTIES: Under the supervision of the Front Office Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel and building residents, including timely response to and resolution of any requests or concerns. COMPETENCIES: Understand the characteristics of the resident population and property in which they serve. Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent Understand the characteristics of the resident population and property in which they serve. Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race, Uphold core values: Service, transparency, performance, creativity, and community. Flexibility and ability to manage a complex workload in varied work environments Strong interpersonal, communication, organization, writing and computer skills IMPORTANT EDUCATION High School Diploma, GED, Trade, Technical, or Vocational school IMPORTANT EXPERIENCE 1+ years of related experience, FLSD Certified. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $16.00 - $27.75 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.