Student Success Advisor

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Student Success Advisor provides holistic support and services to guide undergraduate students in achieving success at NLU by creating an academic plan to lead the student to graduation. This position is the main support person for an assigned population of approximately 150 undergraduate students during their enrollment at the institution and has primary responsibility for resolving barriers to retention and providing proactive support. This position advises students on academic programs, curriculum, college and university academic policies and procedures focused on fostering their retention by developing, implementing and monitoring an academic action plan for success. Will assist students individually and in groups via the phone, appointments, or off-site meetings. This position is under the supervision of the Assistant Director of Academic Advising and is a member of the Provost division, working closely with faculty and with staff from other student service units as Student Finance, Admissions and Registrar, serving as the student's primary point of contact for questions and assistance.

Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students. Advisors should ensure students are eligible to continue their degree and registered for courses on their degree plan on a quarterly basis. In addition, students should be supported to access wraparound supports available as needed and through academic and personal challenge areas.
• Effectively communicate the curriculum and graduation requirements for program, college and university academic policies and procedures
• Build collaborative relationships with academic program faculty, Department Chairs and staff to ensure a cohesive student experience. Participates in department and college meetings as needed.
• Maintain accurate and timely student records in Banner and use data tools and retention systems, including EAB Navigate, to work with at risk students proactively and assist students on SAP/SAR.
• Provide student with general information on the university that students need to be successful and collaborate with other student service areas to support students.
• All other duties as assigned.

• Bachelor's Degree, Master's Preferred.
• Excellent written and oral communication skills are essential.
• 2-3 years academic advising or career services experience.
• Team Orientation: Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.
• Decision Making: Investigates all viable options, along with the potential consequences of each, and then makes timely decisions. Can direct a group through this process and does not hesitate to make difficult decisions. Can speed up the decision-making process when time is of the essence, yet can also slow it down when there is time to do so.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.