Senior Customer Operations Manager

Uline
Pay Based on Qualifications
life insurance, paid time off, paid holidays, tuition assistance, 401(k), profit sharing
United States, Wisconsin, Kenosha
12355 Uline Way (Show on map)
Nov 13, 2024
Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. Guide leaders in analyzing department results for trends and improvement opportunities. Track and report gross profit, return, vendor performance and customer feedback metrics. Work with other Uline teams to enhance customer service processes and identify new product opportunities. Build strong vendor relationships to resolve issues quickly and enhance service quality. Minimum Requirements Bachelor's degree. 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. Travel to Uline's North American branches and to vendors. Benefits Complete medical, dental, vision and life insurance coverage and other wellness programs. 401(k) with 6% employer match. Multiple bonus programs, including profit sharing. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Cafe featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!