Customer Service Representative-Remote (Remote)

Are you passionate about delivering exceptional service? Staffmark has partnered with a leading e-commerce company specializing in personalized products and custom design. We are hiring an experienced Customer Service Representative looking for a remote opportunity. If you are interested in joining a talented team of professionals committed to delivering on their commitments, welcoming change, and embracing our differences, apply today!

Pay Rate: $15/hr

1st Shift Hours: 9 AM - 5:30 PM or 9:30 AM - 6 PM (Eastern), Monday-Friday

As a Customer Service Representative, you'll be at the forefront of ensuring every customer receives top-notch support. Beyond handling inquiries via phone, email, and live chat, you'll champion customer feedback to drive improvements in merchandising, site usability, and policies, fostering loyalty and retention.

• Responding to and resolving inbound and outbound customer service inquiries via various channels.
• Following up on order issues and implementing process enhancements.
• Identifying areas for improvement based on customer feedback.
• Crafting effective messages for customer communication.
• Managing orders through an order management system.

Employee Benefits/Perks: We offer remote employment, weekly/daily pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, career advancement opportunities, and more!

Requirements:

• High School Diploma or GED equivalent.
• Two years of customer service experience or equivalent.
• Exceptional organizational, customer service, computer, and communication skills and attention to detail.
• Ability to collaborate with internal and external vendors to meet service standards.
• Reliable broadband internet (Minimum speeds should be 25MB download / 10MB upload).

Click 'Apply Now' to connect with a recruiter!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.