National Customer Support Coordinator

Staffmark Group
$20.00-$20.00
United States, Florida, Lakeland
Nov 14, 2024
We are working with a client in the Lakeland area and they are looking for a temporary Customer Service Call Center Representative. This roles is temporary estimated to last through the end of May 2025. They do train on site full time for the first month at least then there will be opportunity for a hybrid schedule. The Customer Service Representative/Customer Success Agent is responsible for the resolution of customer issues. He/She maintains a commitment to customer care and ensures that the customer's needs are met. Responsibilities: Anticipates the customer's needs and provides advice to deliver appropriate solutions to the customer. Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy. Provides specific information, updates on delivery, etc. Schedules service requests and appointments. Records complaints and overcomes objections respectfully. Acquires and applies knowledge of products, services, and processes. Leverages systems and processes efficiently and effectively. Able to multi-task in a fast-paced environment. Seeks guidance from team members to resolve issues and identify appropriate issues for escalation. Performs other functions as assigned by management. Organize and prioritize daily, weekly, and monthly reports. Advanced knowledge of Microsoft Office-Excel Attend weekly or monthly conference calls with Sales and Customers to ensure the customer's expectations are being met during the Installation process. Ability to coordinate and communicate across multiple functional areas (Sales, Supply Chain, Frontline, IT, and Billing) towards a common objective to properly set up and service a Key Customer Account Customer Qualifications Minimum Required: High school diploma or GED Basic keyboarding skills Knowledge of Oracle & CFLi is a plus Requirements: Accurate and precise attention to detail Strong written and verbal communication skills Excellent time management skills; able to prioritize Skilled knowledge in generating process documentation Assists team members when needed to accomplish team goals Fast and accurate typist Able to speak confidently, clearly, and professionally for voice recording data Understands data confidentiality principles and follows them to the letter High school diploma; associate's degree, or bachelor's degree in business, administration, or related field not required but preferred Prior experience handling data entry responsibilities or equivalent experience in a related field Highly organized multitasker who works well in a fast-paced environment Willingness to learn and to grow with the company Self-directed and able to work without supervision Proficient with Microsoft Office-Excel spreadsheet, VLOOKUP's, and Pivot Tables Pays strong attention to detail Knowledge of touch typing system preferred One or more years in a customer care center environment handling business accounts Minimum one year in a call center environment handling heavy traffic of calls and/or email Bi-lingual is a plus. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Hunter Hamilton Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.