Banquet Setup Manager

Job Specific

• Ensures that all function and meeting room setups are completed according to specifications and in a timely manner
• Implements and maintains a structured and organized routine relative to rooms being set up, refreshed, reset and cleaned
• Manages the inventory of all forms of equipment associated with the Banquet Department
• Manages and maintains storerooms housing equipment associated with the Banquet Department to include: daily organizing, sweeping, mopping, and general cleaning
• Coordinates with the Housekeeping Department to ensure that all public foyers and outdoor facilities used by the Banquet department are maintained and clean
• Coordinates with the Engineering Department to ensure the quality of all banquet and public space
• Coordinates with Security to ensure the safety and welfare of guests and staff
• Ensures the delivery to and from the loading dock of items assigned to the Banquet Department
• Ensures the security and maintenance of all banquet equipment and supplies
• Reviews daily payroll reports/records to ensure labor costs conform to established guidelines
• Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotel
• Interviews, makes recommendations for hire, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotel standards
• Follows New Hire Training and ongoing Star Service Competency programs in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Responds to guest complaints/comments in a positive and professional manner
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of all matters relative to the setup requirements of an extensive, first class banquet operation
• Five years experience in a supervisory setup position in a large up-scale hotel or convention center
• Ability to teach new practices and train with existing Met forms
• Excellent management, leadership, organization and communication skills
• Ability to safely move and set up banquet tables, chairs and equipment
• Ability to operate pallet jacks, fork lifts, and scissors lifts
• Ability to work flexible schedule to include weekends and holidays