Teller Supervisor

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This person will also:

• Operate a Teller window as needed.
• Supervise Teller staff. Direct the day-to-day operations activities of the Teller area including but not limited to: teller balancing, ordering cash, cash vault balancing, scheduling teller staff, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact. Perform regular observation and coaching feedback to tellers.
• Support the attainment of branch goals by coaching and motivating Tellers in identifying opportunities to deepen customer relationships. Responsible for leading and coaching the team in recognizing customer needs by leading by example. Participate in skill builder, branch huddles and other training sessions as directed.
• Participate in the interview and selection process of candidates. Coach, train, develop, evaluate and provide feedback to Tellers as they progress through their teller road map utilizing performance management tools in support of a continuous feedback culture.
• Provide technical guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures.
• Maintain procedural proficiency in all products and services offered at the office. On a limited basis, may be called on to sell new accounts by gathering information about customer needs and recommending solutions to resolve customer needs. Requires understanding of sales, products, benefits, business and personal account ownership, forms and procedures including demonstration of digital technology across all channels. Assist customers in servicing issues.
• Conduct procedures relating to office security, including security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training, and appropriate cash audits. Make appropriate decisions regarding office security that will protect the organization, customers and colleagues against loss or fraud.
• Perform periodic cash counts of Teller windows and cash vault.

Education

• High School or equivalent combination of education and experience. Required

Experience

• 2-4 years Demonstrated customer service skills in a retail environment and computer experience. Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.