Tourist Information Counselor

The Department of Transportation is currently looking for a Tourist Information Counselor to join their team. In this role, you will be responsible for providing the motoring public who visit Welcome Center facilities with top-notch information and resources to help them plan their travels effectively and accurately. Don't miss out on this opportunity - submit your application today!

As part of this role, you will be responsible for delivering exceptional customer service to various stakeholders of the PennDOT Welcome Center, including the traveling public, tourism industry partners, internal customers, employees, and vendors. Your main focus will be to provide travelers with essential information to enhance their experience while visiting Pennsylvania, such as directions and recommendations for hotel accommodations to promote travel throughout the state.

Enhance PennDOT's tourism outreach initiatives and cultivate stronger relationships with industry partners by organizing special programs, conducting information tours, participating in travel shows, and coordinating related events. Additionally, you will be expected to assist with other travel-related tasks as assigned by your supervisor or division manager to support the overall objectives of the Welcome Center Division.

Maintain proactive and well-informed communication practices to streamline Welcome Center Division operations effectively. Collaborate closely with the Tourist Information Supervisor to address any inquiries, issues, or suggestions related to the Welcome Center staff and operational processes. By fostering open communication channels, you will contribute to the continuous improvement of customer service standards and operational efficiency within the division.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time Temporary "on call" employment.
• Shifts vary and working hours are based on operational need.
• Work hours are 9:00 AM to 5:30 PM, with a 30-minute lunch.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Mercer County PennDOT Welcome Center: I-80 Eastbound, Mile East of PA/OH Border, West Middlesex, PA.

• You must have the ability to be "on call" between 7:00 AM - 7:00 PM, seven days a week, (currently hours are 9:00 AM - 5:30 PM).

• You must have the ability to report to work within 1-hour of being called in.

• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• You must be able to perform essential job functions.

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.