Helpdesk Analyst

TEKsystems
$45,000.00 - $52,000.00 / yr
United States, Maryland, Cockeysville
Nov 20, 2024
Description: This person will be providing mostly phone support to our client, roughly around 175 clients they could be supporting. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors. Skills: help desk, help desk support, service desk, support, customer service, phone support, windows 7, office 365, Windows 10, active directory, troubleshooting Top Skills Details: help desk,help desk support,service desk,support,customer service,phone support,windows 7,office 365 Additional Skills & Qualifications: A+ and Network+ preferred. * Prior related IT experience helpful but not required. * Good understanding of operating systems, business applications printing systems, and network systems. Examples include but are not limited to: Windows 10, 11, and Server, Microsoft 365, Active Directory Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.