Patient Support Services Supervisor 2

This position reports to the PACU Nurse Managers supporting the Pre and Post Op areas for Perioperative Services. The primary focus of this position is to oversee the administrative operational functions of the non clinical PACU areas of these units (Pre-Op, PACU, UTSS, SDSC, Children's Surgery Center). This includes oversight of non licensed personnel of Operating Room Assistants, Medical Office Service Coordinators, and Patient Navigators; and directly supervises the supervisory staff. Participates in planning with the PACU management team. Provides input to for staffing plans for non clinical personnel related to growth and expansion. Oversees personnel activities and actions relating to recruitment/selection of non clinical PACU staff. Participates in FTE budget planning. Manages expenses as a steward of the University and collaborates with the Perioperative Services Business Manager on procurement. Develop and monitor relevant metrics to maintain standards and affect improvement needed for the successful service of these areas. Foster relationships with internal and external Periop hospitals units to optimize workflows that support patient care.

Apply By December 3, 2024

Minimum Qualifications

• Bachelor's degree in business, health administration public administration (or other related field); or if enrolled, completion of bachelors degree program within one year of hire as a condition of employment.
• Recent administrative experience working in a medical center or other related health maintenance organization. Five (5) years of work experience in a patient care environment. Ability to understand and implement the requirements of providing safe patient care within a highly regulated and constantly changing environment. Two (2) years supervisory experience leading, managing, coaching staff/ teams to achieve standards of operational and service excellence. Demonstrated personnel management experience in the recruitment and selection of staff.
• Ability to understand and implement the requirements of providing safe patient care within a highly regulated and constantly changing environment.Demonstrated personnel management experience in the recruitment and selection of staff.Leadership style that promotes a culture of trust, respect and collaboration with internal and external customers; serve as an example promoting growth and a positive work environment.Proven problem-solving, and critical thinking skills to anticipate, avert or resolve issues of staffing, scheduling, and task allocation. Ability to be flexible to maintain continuity of services while considering individual staff needs and goals.Strong verbal and written communication skills to interact and connect with the appropriate target audience. Presentation skills to convey information in a professional, clear and concise manner. Ability to articulate ideas, problems and solutions to a variety of audiences.Ability to understand health care issues within a broad prospective, and to apply these issues to the hospital setting.Ability to establish and maintain effective and collaborative working relationships.Knowledge of budget development, financial analysis and reporting techniques.Ability to establish and utilize metrics to support process improvement.Ability to use business software programs to prepare reports, spreadsheets, track data, analyze metrics, make presentations and prepare contracts.Ability to exercise tact and diplomacy in conveying complicated information regarding non-nursing functions to a multitude of individuals with different levels of comprehension and diverse backgrounds.Ability to respond to project, program deadlines and emergency situations; foresee problems and develop ways of solving them with the least negative impact. Act pro-actively in weighing all available information to arrive at a possible solutions and or logical conclusion.Ability to work independently as well as part of a team; collaborating with colleagues to exchange ideas, information, and opinions as to formulate programs and/or to arrive jointly at decisions, conclusions, or solutions

Preferred Qualifications

• Experience working in a unionized workforce environment.
• Experience with a computerized business procurement systems (such as Infor Lawson), work orders (BEATS).

Key Responsibilities

• 70% - Operational Oversight of Non-Clinical Support Services
• 15% - PreOp/PACU and Units Administrative Management
• 10% - Staff Supervision and Management
• 5% - Special Projects and Other Duties

Department Overview

The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation,
and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such
as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery. The PACU may function as
an overflow ICU when the ICUs are at capacity. There are four PACUs; Pavilion PACU (63 bays) and CSC PACU (24
bays), SDSC PACU (12 bays) and University Tower 2, UT2 (28 bays).

Position Information

• Salary or Pay Range: $3,176 - $5,858
• Salary Frequency: Biweekly
• Salary Grade: 23
• UC Job Title: PAT SUPP SVC SUPV 2
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: 8 hours
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

Pre-Op, PACU, UTSS, SDSC, Children's Surgery Center are physically located at various sites at the UCDH Medical Center Sacramento which this position may be required to be at for oversight and operational needs.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-CC #LI-CC1