Chief Administrative Officer, Norton Women's and Children's Hospital

Working collaboratively with the Chief Hospital Officer and other senior leadership of Norton Healthcare, the Administrator/Facility Operations Officer will have responsibility for ensuring the implementation of system based strategic and operational initiatives within the facility. The incumbent will be responsible for day to day operations of the facility to include achievement of financial targets, quality and service outcomes, and people initiatives & goals. The Chief Administrative Officer will create a collaborative and collegial environment with respective to medical staff relationships. This position will function within a matrix environment and as such will need to demonstrate highly developed communication and persuasion skills as well as the ability to integrate plans and activities of various system service lines and functions that operate across the Hospital and System.

Key Accountabilities:

• Implements system programs that support the recruitment, retention and engagement of the best possible staff; Implements programs that promote staff members' job related advancement and educational goals; Ensures staff compliance with organizational, facility, state, federal and accrediting bodies requirements; Conveys a clear vision of the facility's direction, challenges and opportunities to staff; conducts regular employee forums; Involves staff with particular expertise in the planning and implementation of programs and services; Establishes meaning and measurable performance expectations for direct reports and facility staff; Takes action to address performance shortfalls; Manages complex system and facility based physician relationships and contracts for services. Develops and sustains collegial medical staff relations.
• Actively monitors for compliance with state, federal and accrediting bodies requirements; Proactively identifies potential quality initiatives and develops plans/measures to ensure ongoing delivery of quality care; Develops performance improvement measures and continually assesses performance against identified measures; Ensures evidenced based key processes are followed to ensure best possible outcomes for patients; Plans well and prepares in advance for projects and multiple possible outcomes. Maintains awareness of interrelationships among activities in a project plan. Anticipates obstacles realistically when planning; Proactively problem-solves and takes action in specific circumstances where quality deficiencies exist.
• Positions facility/departments for future revenue growth, cost reduction, and quality improvement through ongoing targeted initiatives; Proactively markets services of facility/departments via involvement in community organizations and contacts with physicians in primary/secondary service areas; Works with marketing and communications to develop and direct specific strategies to raise awareness of facility in appropriate service areas; Works with senior leadership to proactively assess the impact of legislation on future growth, restriction of services and reimbursement for care. Proactively works with Government Relations Department to ensure facility and Norton Healthcare's best interests are represented; Proactively assists in the growth of funds donated to the Norton Healthcare and Norton Children's Hospital Foundations.
• Effectively designs processes that are patient friendly and family focused, sensitive to the need for operational efficiency and ensures outstanding clinical quality; Ensures patient satisfaction scores for facility/departments meet established benchmarks; Ensures that strategic, operational, programmatic and other plans/policies support the highest possible levels of service
• Develops an annual operating budget and long-term capital expenditure plan and monitors expenditures on an on-going basis; Manages at or below budget for flex adjusted revenue/volume. Achieves or exceeds established patient service margins; Manages productivity/staffing levels to best practice benchmarks; Ensures major construction/renovation projects are managed to budget and schedule or better

Required:

• Five years healthcare administration leadership at the executive level
• Bachelor Degree

Desired:

• Master Degree