Cash Applications Specialist

• The Payment Specialist is responsible for applying payments accurately and timely to customer accounts.
• This position requires the ability to research and resolve complex payment discrepancies involving misapplication of funds, unapplied payments, over-payments and / or inability to locate client accounts.
• Investigate and resolve unapplied payments, misapplications of cash, and overpayments
• Identify payment discrepancies and balance account payment issues
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Ability to process all payment types (ACH, Wires, Online Processors, Credit Cards, Checks, etc.).
• Complete tasks such as processing payments, Electronic Fund Transfers (EFT), refunds, applying unapplied cash receipts, transferring credit balances, resolving credit card disputes and chargebacks, handling non-sufficient funds payments, etc.
• Ensure all incoming mail and emails from internal and external customers are addressed and completed in a timely manner
• Contact customers to obtain payment remittance backup and / or determine proper payment application as necessary
• Assist and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complaints
• Ensure all cash batches are posted and in balance
• Assist in month end processes as needed
• Fulfill other duties as assigned by management

• High School Diploma or Equivalent
• Cash applications, accounts receivable, and/or billing experience in a high-volume business environment
• Ability to organize and prioritize
• Strong investigative and analytical skills
• Detailed-oriented
• Intermediate to Advanced Excel Skills
• Effectively communicate both internally and externally
• Ability to work effectively in a team environment
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience is a plus

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Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.