Customer Success Manager

First American
sick time, 401(k)
United States, Ohio, Columbus
Nov 21, 2024
Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We're seeking an experienced Customer Success Manager to oversee training programs for internal teams and customers, identify training needs, and track success. You'll manage diverse projects, drive efficiency, and improve skills to support organizational goals. The ideal candidate is a proactive, strategic thinker with experience in customer success, training, and project management, ready to deliver results and build strong relationships. What You'll Do: Partner with internal teams and agents to identify business challenges and develop training solutions. Introduce and integrate new technologies and software systems to support business goals. Gather business objectives from management, assess training needs, and recommend solutions. Develop and evaluate training metrics, track job performance, and analyze feedback to assess and improve training effectiveness. Conduct and facilitate general and specialized training programs for employees and external customers. Support and mentor new team members and travel onsite to deliver training as needed. Troubleshoot complex problems and apply industry knowledge to provide effective solutions. Build and maintain strong working relationships across teams and stakeholders. What You'll Bring: Technical skillset with an understanding of software/database. Knowledge of real estate transactions. Bachelor's degree or equivalent experience, with 5-8 years in a relevant field. Expertise in instructional design, teaching methodologies, and effective training techniques. Skilled in data analysis, project management, and critical thinking to design, evaluate, and enhance training materials. Exceptional communication, interpersonal, and relationship-building skills. Highly organized and self-motivated, adept at managing long-term projects and immediate tasks. Proficiency in Microsoft Office (Word, Excel, PowerPoint). May be required to travel as needed Salary Range: $72,125 - $96,125 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.