Senior Director, Product Management - Security Services

Leads a matrix team of cross-functional resources with full commercial responsibility for the Lumen Security product line. Reports to the VP of Product Management for Fabric Services and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each service in the portfolio. Develops distribution strategy in a collaborative model with Lumen Sales & Marketing. Ensures coordination with the overall Product Management organization.

Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Security challenges which can be addressed at scale through Lumen's fabric interconnect platform. Owns the product lifecycle for all offerings in the Security Services portfolio, across growth, nurture and harvest phases.

Requires advanced technical/industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope.An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers.

Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging.Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated "as-a-Service" model. Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations.

This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rdparty vendors and partners.

• This is a Work from Home position.

• Leads and manages the $170M Security Services product line to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
• Strong understanding for different customer segments, to which distribution strategy must be aligned - to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
• Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices - act as the general-manager of the Security Services business.
• Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications.
• Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Security Services offers to drive profitable growth.
• Prepares and delivers executive level presentations that include Security Services performance and portfolio development asks grounded in financial justification and business cases.
• Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed.
• Leads with open-mindedness and curiosity, aligned to the core "Lumen8" cultural behaviors: teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship

Experience

• Versed in the Security Services space, especially for cross-cloud services that are delivered from within a carrier-grade network.
• 10-12+ years in industry relevant role

Education

• Education Level: Bachelor's Degree
• MBA or advanced degree desired
• Equivalent industry experience considered as compensating qualifications

Other Job Requirements

• Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling
• Good organizational and "action accountability" management skills.
• Ability to provide leadership for direct teams and cross-functional teams.
• Proactive and self-motivated - ability to drive projects and assignments.
• Good written and visual communication skills.
• Negotiation skills and experience managing third-party vendor negotiations/relationships.
• Experienced team leader.
• Ability to lead digital transformation of a business line.
• "Ambidextrous" leader capable of balancing near-term necessities with long-term vision.
• Opportunity to consult on possible M&A opportunities.
• Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to understand and distill data into actionable items.
• "Player/Coach" ability to both lead a team and add-value to the work product. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
• Ability to distill broad concepts and business strategies into structured product management/marketing plans.

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The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$150,380 - $200,500 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$158,290 - $211,050 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$166,210 - $221,610 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$174,120 - $232,160 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.