Information Technology Generalist 1

Are you searching for an exciting career tackling new projects and assignments, where no two days are alike? This position works with a wide-range of people on a variety of desktop information technology (IT) projects and is involved with the entire life-cycle of IT asset management.

Our Health and Human Services (HHS) IT Delivery Center team provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). Take pride in the work you do and apply today!

As an Information Technology Generalist 1, you will serve in the project manager role for desktop IT projects using established project management methodologies. You will work with the program areas within the Delivery Center Departments on desktop IT projects like PC replacements and deployments, PC relocations during a office move, and multi-function device (MFD) lease replacements. You will determine the project requirements, request and review quotes, create project plans, coordinate support, monitor progress, and conduct post-project reviews. This position requires close work and coordination of other IT groups, business program areas, and vendors on contract to ensure projects are as successful and least disruptive to the program areas as possible.

The position is also responsible for Service Asset & Configuration Management (SACM). This includes, but is not limited to: maintaining inventory of hardware and software assets and configuration items, working with other areas to ensure assets are categorized and updated correctly with the ITSM tool (ServiceNow), obtaining quotes, ensuring software is renewed in a timely manner, coordination of asset maintenance and repair, and physical surplus of assets.

By assisting the program areas with their IT project and asset needs you are allowing them to focus on their mission of improving the quality of life for Pennsylvania's individuals and families.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours/day.
• Work hours may range from 7:30 AM to 5:00 PM (candidate may decide schedule), Monday - Friday. Lunch period will be based on selected work schedule (30 minute/1 hour lunch).
• Telework: You may have the opportunity to work from home (telework) part-time, and report to the Harrisburg headquarters office 1 day per week with the option to telework up to 4 days per week. This could change and you may be required to come into the office more frequently. Specific in-office day will be determined by staffing requirements. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office at 2525 North 7th Street, Harrisburg, PA.
  • You will be required to report to the Harrisburg office daily during your initial training period, during which you will be assigned equipment. Other reasons for coming into the office include changes to the current telework policy that would require staff to come into the office, to attend training, mandatory meetings, or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense. Parking is located at the building and is free.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $58,035.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.