General Manager - Regional Distribution

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):
* Oversee RDC Operations for the entire Regional area and a staff of 20-30 people and 2-3 supervisors.
* Oversee repair shop including monitoring, scheduling, costs, parts ordering, performance and customer satisfaction provided by repair services.
* Direct and oversee customer delivery service including monitoring scheduling, costs, performance and customer satisfaction provided by delivery service. Oversee store customer satisfaction by monitoring delivery operations. This includes coordinating and facilitating the store scheduling of customer deliveries, optimizes delivery capacities and routings, monitors KPI's for the delivery companies including surveys and ride-a longs.
* Responsible for implementation and consistent compliance of policies and procedures for the RDC.
* Provide guidance and assistance to warehouse operations; receiving, stocking picking, prepping, transfers, record keeping, inventory control and cycles, ticketing and bar coding, and warehouse personnel.
* Direct and oversee the successful integration of new Furniture Galleries in the supported region for initial floor stocks as well as the Home Delivery program.
* Deliver and / or meet KPI targets on Productivity, Cost Management, Delivery NPS scores and Building Metrics ( Safety, 5S compliance, Self audit results, inventory shrink%, Refusal percentage, Cycle count on -time completion) and provide timely reporting of operational KPI's.
* Establish Warehouse Operations and capabilities to allow the stores sales and merchandising teams to focus on sales growth (in store and in home) and stores presentation with excellent customer service functions supporting their efforts. Establish warehouse operations and capabilities to efficiently and profitably achieve the planned sales growth of stores and product expansion (within region) of Upholstery, Case Goods and Accessories.
* Oversee relationship of 3rd party providers for home delivery. Direct and oversee customer delivery service including monitoring scheduling costs, approving of weekly billings, performance and customer satisfaction provided by the delivery service.
* Responsibilities may include redistribution activities to support manufacturing and/ or end product deliveries. Support computer system conversion and implement new warehouse procedures as required.

SCOPE & IMPACT:
May have up to (4) four direct reports and up to fifty (50) indirect reports. This position manages an operating budget of $4 to $5 million and $2 to $3 million in inventory investment. Responsible for AOP results, Building Metrics (Safety, 5S Compliance, Self audit results, inventory shrink%, Refusal percentage, and Cycle count on-time completion) and Delivery performance. Support Delivery activities for 26 to 80 retail stores/ dealers both national and international.

MINIMUM REQUIREMENTS:
* Bachelor's degree in Business, with 6-8 years of relevant experience, or equivalent
* 5+ years of supervisory / leadership experience.
* Highly proficient in the use of Microsoft Office, including Word, Excel and PowerPoint
* Facility Layout experience
* Familiarity with GAAP
* Able to analyze Profit and Loss (P/L) statement
* Accomplished in accounting, financial analysis and planning
* Knowledgeable in managing Profit and Loss (P/L).
* Experience with Warehouse Management Systems.
* Experience managing entry level to management -level employees
* Experienced in process analysis and implementing best practices
* Distribution Center operations experience
* Possess strong written and verbal communication skills.
* Strong leadership skills and highly proficient in training and coaching.
* 10% Travel Required

PREFERRED REQUIREMENTS:
* Master's Degree in Business or Logistics
* Bilingual English and Spanish is preferred, but not required.
* Previous experience managing a 100,000-200,000 sq. foot warehouse operations, consumer product background

SUPERVISORY RESPONSIBILITIES: Up to (4) four direct reports and up to fifty (50) indirect reports.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment/no specific or unusual physical or environmental demands.

CORE ATTRIBUTES:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Work Shift: