Housekeeping Night Cleaner

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Responsibilities:

To ensure that all lobby space is cleaned and maintained to Loews Hotels standards and all guests are welcomed in a friendly and courteous manner. Responsibilities include cleaning and maintaining public areas and Back of the House team member areas to Loews Hotels standards, including floor care of the above-mentioned areas.

Job Specifics:

• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department.
• Applies excellent guest relations skills when interacting with guests.
• Consistently maintains a positive attitude that ensures the best guest experience.
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Performs all duties in a timely and professional manner.
• Applies teamwork skills at all times.
• Gives recognition to repeat guests.
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows.
• Cleans and dusts lobby areas.
• Cleans and restocks all assigned restrooms.
• Removes trash from all assigned areas.
• Turns lost and found items into security in accordance with hotel standards.
• Cleans and sanitizes assigned public and back of the house areas.
• Assists with general cleaning of guestrooms.
• Assist with any guest request.
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners.
• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces.
• Transfers and stocks all supplies from receiving as directed.
• Ensures that the Housekeeping storeroom is neat, organized, and secure.
• Properly uses and maintains equipment and supplies.
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays and ash urns.
• Cleans elevator foyers.
• Cleans elevator doors.
• Cleans elevator tracks.
• Washes doors.
• Cleans windows.
• Cleans and mops stairwells.
• Cleans handrails.
• Sweeps and mops hallways.
• Wax and buff floors.
• Cleans sports on walls.
• Cleans spots on carpets.
• Cleans offices as scheduled.
• Cleans Front Desk and back-office area.
• Cleans back of the house windows as needed.
• Attends all department meetings as scheduled.
• Fills room attendant bottles with chemicals according to department guidelines.
• Cleans service landings.
• Completes in a timely manner all daily cleaning items for the specific public area assigned.
• Takes trash to the compactor at the end of the day.
• Performs as Restroom Attendant for special events, when required.
• Performs as Room Attendant if required, on an emergency basis.
• Demonstrates ability to provide coverage in related departments as directed.
• Special projects and other duties as assigned.

General

• Promotes and applies teamwork skills at all times.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow employees.
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Attends appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment and work area.
• Complies with hotel standards, policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes.
• Complies with hotel uniform and grooming standards.

Qualifications:

• Basic English language skills.
• Able to push, stand, stoop, bend d lift items weighing up to 25 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.
• Reliable transportation.