Patient Services Representative 1- SEU Cent Svc

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve.

Come join our team today!

Associate's Degree in Related Field require or 3 years of Customer Service Experience In Lieu of Education.

Successful completion of medical terminology course within 1 year of hire.

Basic computer skills of 1+ years.

Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.

Competent in telephone system, takes and delivers messages to physicians, nurses and others.

Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.

Distributes all messages according to practice communication standards.

Serves as a role model by conducting self in a responsible, professional manner.

Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.

Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.

Successful completion of mandatory insurance training and ongoing competency refreshers.

Competent to initiate and secure prior authorizations as needed.