Bilingual Human Services Aide II (English/Spanish)

• Providing support to case workers through various clerical activities
• Greeting clients and assisting them with questions and the completion of forms and applications
• Providing outreach to schools, neighborhoods, and the community to ensure those who need services can access them
• De-escalating tense situations while working with clients who are hostile or upset
• Acting as a liaison with community agencies by keeping rosters and client paperwork updated
• Evaluating client service needs, and providing information and guidance regarding various services and resources
• Proctoring vocational testing
• Making reminder calls to clients regarding upcoming appointments
• Scheduling clients for meetings, workshops, and/or trainings
• Entering information into databases and spreadsheets and generating receipts and reports

• Experience working with a diverse cultural and socioeconomic population
• Exceptional customer service skills including interacting in person, over the phone, and virtually through video conferencing
• The ability to diffuse stressful situations and interactions
• A high degree of proficiency with word processing, spreadsheets, and database programs
• Strong multi-tasking, problem solving, and organization skills
• The ability to interpret and disseminate complex and sensitive documents
• Advanced computer skills, including experience with Excel, Outlook, and Word
• The ability to work in a fast-paced environment with shifting priorities
• Fluent bilingual (English/Spanish) skills

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Experience: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year experience at the level of a Human Services Aide I or equivalent would provide such opportunity.

Education: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. The ability to read and write English and make arithmetic calculations for successful job performance. Completed coursework or training in sociology or psychology is desirable.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Special Requirement: Designated positions will require the ability to speak and write a specified foreign language in addition to English.

Working knowledge of: needs, problems, attitudes and behavior patterns of persons with varying socio-economic issues and backgrounds, and of the total community; policies and procedures of the Human Services Department.

Knowledge of: cultural and human behavior to effectively deal with ethnically diverse clients and professional staff; modern office procedures and practices; services offered by the Human Services Department; standards of client confidentiality.

Ability to: relate well to a wide variety of members of the community, including those with mental health or chemical/alcohol dependency challenges, and to representatives of public and private organizations; understand and interpret procedures and guidelines consistently to clients; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with legal and family problems; apply knowledge of policies, procedures and services of the Human Services Department and standards of client confidentiality; understand and act upon mandated child abuse reporter regulations; operate modern office equipment, including copiers, fax machines, printers, and computers; perform data entry using basic keyboarding skills; read and write English and make arithmetic calculations; communicate effectively both verbally and in writing and to understand and follow oral and written instructions.

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.