Operations Voice Manager - Contingent

The Operations Voice Manager
is a leadership role, focusing on overseeing the operations of Voice over
Internet Protocol (VoIP) and telecommunications systems. This position requires
a Bachelor's degree in IT or a related field, over 10 years of experience in a
similar role, and a Security Plus certification. The ideal candidate will
possess a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance and
have extensive experience managing VoIP and telecommunications operations
within a high-security environment.

This position is contingent
upon contract award.

Essential Duties
and Responsibilities:

* Lead the
operations and maintenance of VoIP and telecommunications systems, ensuring
reliable and efficient service delivery.

* Develop and
implement strategies for the optimization and expansion of voice communications
infrastructure to meet organizational needs.

* Oversee the
management of voice services, including system upgrades, patch management, and
the integration of new technologies.

* Ensure compliance
with security protocols and standards, particularly in managing systems that
require TS/SCI clearance.

* Coordinate with
IT security teams to implement and maintain security measures for voice
communications systems.

* Manage vendor
relationships, negotiating contracts and overseeing the implementation of
third-party solutions.

* Provide
leadership and direction to the voice operations team, fostering a culture of
continuous improvement and professional development.

* Develop and
manage the budget for voice communications operations, ensuring cost-effective
use of resources.

Education and/or
Experience:

* Bachelor's degree
in IT, telecommunications, or a related field is required.

* 10+ years of
experience in operations management, with a focus on VoIP and telecommunications
systems.

Certifications,
Licenses, Registrations:

* Security Plus
certification is required.

Security
Clearance:

* Must possess an
active TS/SCI Clearance.

Knowledge, Skills,
and Abilities:

* In-depth
knowledge of VoIP technologies, telecommunications systems, and related IT
infrastructure.

* Strong
understanding of IT security principles and the ability to apply them to voice
communications systems.

* Excellent
leadership and management skills, with the ability to lead a diverse team of IT
professionals.

* Proficiency in
budget management and resource allocation.

* Strong
problem-solving skills and the ability to make decisions under pressure.

* Effective
communication skills, with the ability to convey technical information to
non-technical stakeholders.

* Experience
managing vendor relationships and third-party solutions.

Work Environment:

This position will be
primarily on-site at the Pentagon Reservation, requiring strict adherence to
security protocols. The Operations Voice Manager will work within secure
facilities and must be able to handle sensitive information responsibly. The
role may involve responding to urgent issues outside of standard working hours,
necessitating a high degree of flexibility and commitment.