Dispatch Supervisor

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

We're Coming Back Together To Be Together100% In Office & Onsite

At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.

What You'll Do:

Understand the Market. Understand the market dynamics and leverage Company assets and resources to maintain and increase customer base.

Collaborate. Manage relationships with customers, Sales, Terminal Managers, and Plant Managers to increase profitable sales revenue for the Area. Share knowledge and expertise with other areas of Vulcan in support of transportation and logistics initiatives.

Champion Customer Service. Develop an organization and culture that is flexible and focused on satisfying customer needs and solving customer problems. Work closely with inside and outside sales personnel on customer value drivers and issues impacting customer satisfaction. Implement programs, process improvements, and marketing strategies to address customer needs.

Supervise Staff. Supervise, attract, retain, and motivate staff engaged in operations, analysis, and dispatch. Direct the activities of dispatchers and oversee customer order fulfillment.

Champion Continuous Improvement. Analyze and develop actions to control and lower costs. Proactively identify issues and concerns that negatively impact customer service and develop corrective actions to address those issues and concerns. Recommend and implement changes to all order fulfillment processes within the Area with focus on improved efficiency and cost reductions. Review and recommend automation/system improvements for the Area. Identify best practices that can be implemented both inside and outside Vulcan.

Additional Responsibilities. Other duties as assigned.

Skills You'll Need:

Education. BS/BA degree in business administration, logistics, construction management, or a related field is preferred.

Experience. Must have a minimum of 5 years experience supervising Dispatchers in the fuel, beverage, waste management, or aggregate business with a good understanding of business functions and key drivers for sales and customer satisfaction. Must have experience in customer service or support.

Leadership Skills. Must be able to motivate, develop, and supervise people as they work, identifying the best people for the job.

Critical Thinking. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Customer Service Skills. Must be able to put the customer first and align decisions with the goal of satisfying every customer, every time.

Regulatory Knowledge. Must possess working knowledge of DOT (State and Federal) motor-carrier rules and regulations.

Judgment and Decision Making. Must be able to consider the relative costs and benefits of potential actions to choose the most appropriate one.

Interpersonal Skills. Must have excellent interpersonal skills. Must be able to relate to people in all levels of the organization and represent Vulcan in a professional manner. Must be able to communicate effectively with truckers and customers. Must have effective presentation skills.

Time Management Skills. Must be able to plan and control how you spend your time to be more productive and effective.

Critical Thinking. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Technical Skills. Must have knowledge of basic computer applications and the use of automated business functions.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.