CUSTOMER SERVICE REPRESENTATIVE

Job Summary

Provides assistance to KLS Martin customers and sales force by working independently and as part of a team to ensure that all requests received are processed accurately within the quickest possible turnaround time. Ensure the highest level of customer service is provided at all times.

Essential Functions, Duties, and Responsibilities

• Process several types of requests on a daily basis
• Provide guidance throughout the request to ensure customer requirements are met
• Communicate verbally via phone or in writing via email
• Navigate multiple systems and databases simultaneously
• Monitor several email boxes to ensure requests are processed promptly
• Conduct research in company databases when requested
• Obtain and provide ETA information to appropriate parties for unavailable product
• Compile sales/order history reports when requested
• Coordinate with internal departments to ensure that requests are processed accurately

Educational and Experience Requirements

• High School Diploma
• Customer service experience preferred but not required
• Clear understanding of Microsoft Office applications

Knowledge, Skills, and Abilities

• Exceptional customer service attitude to ensure customer needs are met
• Ability to communicate clearly and effectively via various communication platforms
• Possess the necessary knowledge to make informed business decisions
• Knowledge of other company databases/software
• Ability to work in a team environment and independently
• Comfortable speaking on phone to external customers and sales force

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication
• Research, analyze and interpret information
• Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Writing

Hazards

• Normal office environment