Patient Relations Specialist

Gundersen Health System
paid holidays
United States, Wisconsin, La Crosse
Dec 31, 2024
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Schedule Weekly Hours: 40 At Gundersen Health System, we are dedicated to providing exceptional care and ensuring a positive experience for our patients and their families. We are seeking a full time, Patient Relations Specialist to join our team and help us maintain our high standards of patient care and satisfaction. What's Available? 1.0 FTE Schedule: Typical hours Monday-Friday 8:00am-4:30pm with occasional needs to work outside of standard business hours. Location: Onsite at our Main Campus in La Crosse, WI Responsibilities Include: Enhance Patient Care: Collaborate with leaders, providers and staff to identify and implement improvements in patient care and service delivery. Patient Feedback: Conduct patient satisfaction surveys and analyze feedback to develop action plans for enhancing the patient experience. Strategic Thinking: Applying system level thinking to your work, see the bigger picture, and help to create new champions for experience everywhere you go. Human Connection & Empathy: Promote human connection and empathy in all patient interactions, ensuring that every patient feels heard and respected. Trainings and Facilitations: Provide training and education to staff on the importance of human connection in healthcare and effective communication strategies. What Will You Need? Bachelor's degree in a related field such as Human Services, Psychology, Healthcare, Nursing, etc. 3-4 years experience in healthcare, customer service or related. Must have experience with direct patient care. Strong comfortability with public speaking - ability to present to both small and large group settings; past experience with facilitating focus groups a plus! Strong multi-tasking ability and interest in working on multiple projects at any given time Previous experience in a healthcare setting, required Ability to handle sensitive situations with empathy and professionalism. Excellent problem-solving and conflict resolution abilities. In addition to the rewarding work, you'll receive: Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution. Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays. Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center. Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources. Join us in making a difference in the lives of our patients and their families. Apply today to become a part of our dedicated team at Gundersen Health System! Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267 We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future. Equal Opportunity Employer