Network Monitor Analyst, Wednesday - Sunday, Afternoon/Night Shift

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Schedule:

Wednesday Night to Thursday Morning

9pm - 6:30am

Thursday Night to Friday Morning

10pm - 7:00am

Friday Night to Saturday Morning

10pm - 7:00am

Saturday Night to Sunday Morning

7pm - 7:00am

Job Description:

Monitors the Automated Teller Machine (ATMs) network, branch network and mainframe application Batch Processing updates to insure we meet our Service Level Agreements (SLA). Monitors, dispatches and creates work orders to the proper parties ensuring all network/processing events are responded to quickly and efficiently on all tasks for 24x7x365 coverage.

Hours: Generally two 12 hour shifts on the weekend (7:00 p.m. to 7:00 a.m.) and two 8-hour shifts during the week (typically Thursday and Friday but may change)

ESSENTIAL DUTIES & RESPONSIBILITIES:

Primary Duties

• Monitors the Hancock Holding Company network daily for any events that fall outside normal operating parameters

Works daily with support staff, vendors and branches to maintain high availability for the Network and Computer systems

• Notifies appropriate staff and vendors of any network communication or breakdown events
• Assists and maintains all automated scheduling, tracking tape management and ATM monitoring systems and duties
• Ensures physical security and policy compliance of the NOC according to documented policy and procedures
• Provides support to technicians in the field having issues bringing any ATM back to a live state
• Performs all duties as required to support Business Recovery preparation, testing and execution
• Uses good customer service skills when resolving issues with vendors and HHC employees

Secondary Duties

• Attends meetings and functions as liaison between managers and support staff to implement and maintain projects as they pertain to the NOC as required by the Manager
• Performs all Change Management duties as they pertain to the NOC
• Assists with maintaining all documentation as necessary for duties performed by NOC staff
• Assists with database entries for all regulatory and non-regulatory reports along with all duties required to support the system as it pertains to the NOC
• Inventory control of all forms and supplies that are required for NOC duties
• Performs all duties required to print, render and pack for distribution all application processing reports
• Performs all duties required for business recovery vaulting and rotation

• Other duties and special projects as assigned by Senior Management
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

MINIMUM REQUIRED EDUCATION & EXPERIENCE:

• Associate's degree or equivalent from a college or technical school
• One to two years related experience and/or training
• Equivalent combination of education and experience is acceptable

MINIMUM REQUIRED KNOWLEDGE:

• Knowledge of Microsoft Office products including Microsoft Word, Excel, Access, Powerpoint and Outlook email program
• Knowledge of Database software; Internet software
• Ability to work effectively with all levels of personnel

CORE COMPETENCIES

The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the skills, knowledge, and abilities each and every associate must exhibit to fulfill this competitive advantage.

• Organization and Planning: Detail- and results-oriented; develops realistic action plans
• Commitment to Excellence: Sets and achieves challenging goals; measures self against a standard of excellence
• Resilience and Balance: Maintains a stable performance and can be effective under pressure
• Interpersonal Versatility: Treats all people with respect and honor along with sensitivity to cultural differences
• Influence: Approaches work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity

POSITION SPECIFIC COMPETENCIES

• Cognitive Competencies: Verbal & Written Comprehension, Technical Skills
• Motivation Competencies: Resourcefulness
• Interpersonal Competencies: Listening, Communication Skills - Oral & Written, Customer Focus, Collaborative

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:

• Ability to work under stress and meet deadlines
• Ability to travel
• Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.