Client Services Provider

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

JOB SUMMARY

The Client Services Provider - Day Shift position reports to the Program Director and is responsible for providing supervision, monitoring, and support to participants at our emergency homeless shelter. This role may include transporting participants to and from appointments as needed. Staff providing transportation must possess a valid ID and be approved by HR to operate company vehicles.

ESSENTIAL JOB RESPONSIBILITIES

1. Provide supervision and monitoring of facility operations.
2. Assist program participants' access to basic needs (food, hygiene, shelter).
3. Make written notes to document participant's activity.
4. Document rounds, counts, and inspections on appropriate forms.
5. Answer the telephone and the door/gate.
6. Conduct Intakes.
7. Provide crisis intervention and conflict resolution.
8. Document areas of concern on incident reporting documents.
9. Conduct recreational and life skills activities for participants.
10. Perform filing and other general office duties.
11. Perform routine janitorial duties as needed.
12. Conduct unit/ room turnovers between participants.
13. Think and act quickly and efficiently in emergencies.
14. Provide transportation support to participants as needed and directed.
15. Physical presence at the program is required for scheduled shifts.
16. Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, participants and others.
17. Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
18. Other duties as assigned by the Program Director. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL JOB REQUIREMENTS

1. High school diploma/GED required.
2. Two (2) years' experience in related field preferred.
3. Current certified training in emergency first aid procedures and CPR preferred.
4. Demonstrated proficiency in reading and writing.
5. Legibly, accurately and appropriately document communications, behaviors and routine facility events as they occur.
6. Visually observe resident population.
7. Perform perimeter and room checks.
8. Basic computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
9. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
10. Ability to pass a criminal background check.
11. Ability to pass a pre-employment drug screen and TB test.

Company Benefits:

• Pay Range: Class 100 ($16.96 - $20.63/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.