IT Technician - Marlborough, MA

IPG Photonics
dental insurance, paid holidays, sick time, 401(k)
United States, Massachusetts, Marlborough
377 Simarano Drive (Show on map)
Jan 08, 2025
Back IT Technician #25-20 Marlborough, Massachusetts, United States Apply Apply for this job now! Apply Job Description *This position is not eligible for relocation and is 100% on-site in Marlborough, MA. Local candidates only.* IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. Benefits: All employees are eligible for a wide variety of benefits including Health and Dental Insurance, Vacation and Sick time, 12 paid Holidays and can participate in our 401K plan with an employer match! IPG Photonics is looking for a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members. MAIN DUTIES Support executive team members with their day-to-day support needs with the highest urgency. Provide on-going IT Support to the manufacturing department with their IT needs. Participate in off-hour call rotation and travel to remote sites for support as needed. Perform troubleshooting activities to determine the cause and resolution of computer hardware and software Assess and take ownership of technical support tickets in the helpdesk ticketing Collect information around problems and escalate to higher support tier when needed. Perform a daily check for the meeting rooms' functionality and implement a fix to see if a fault is identified. Image computes to adhere to IPG's standard deployment. Requirements QUALIFICATIONS 3+ years of Microsoft Windows support experience 3+ years of Microsoft Office support experience 3+ years Active Directory support experience 3+ years supporting Microsoft 365 environments User management experience in Active Directory and Exchange Servers. Strong communication skills SCCM experience a plus Manufacturing environment experience a plus RESPONSIBLE AREAS Marlborough, MA, Oxford, MA and Salem, NH as workload requires IND123 Location(s) 377 Simarano Drive, Marlborough , Massachusetts 01752 , United States Employment Type Non-Exempt