Customer Service Technical Specialist

QUALIFICATIONS:

• Minimum of 1 year of customer service experience
• High school diploma or equivalent (GED)
• Experience as a Site Representative and/or a minimum of 1 year demonstrated knowledge and experience in a related functional area
• Directly-related equipment operation experience
• Demonstrated proficiency in the operation of related equipment
• Computer experience (Word, Excel, and PowerPoint, Google suite preferred)
• Excellent verbal and written communication skills

REQUIREMENTS

• Strong organizational skills, attention to details
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to learn various programs and applications
• Ability to lift up to 55 lbs.
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
• Accountability to meet the employer's attendance policy
• Ability to take and follow directions
• Professional presence

The pay rate for this position starts at $18.50hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

CSA TS Client Services

About the Role:

Daily tasks and responsibilities include, but are not limited to the following:

• Demonstrate flexibility in satisfying customer demands which include mail services, reprographics services, and tax processing.
• Provide the highest level of prompt and friendly customer service
• Provide troubleshooting guidance to clients experiencing issues with our products or services, diagnosing problems and guiding them through resolution steps
• ?Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment
• Establish operating procedures and quality standards
• Perform necessary adjustments as outlined in the operators' manuals for equipment setup; Follow start-up, shutdown, and clean-up procedures
• Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
• Capacity to handle a heavy volume of print production, tax processing, and the ability to meet important deadlines
• Availability for overtime, including weekends, during busy seasons to accommodate client needs and support team coverage
• Lifting heavy boxes when needed
• Take directions from supervisor or site manager
• Participate in cross-training
• Provide backfill as needed