WGL - Inside Sales Support Clerk

WGL - Inside Sales Support Clerk

Position Summary
Supports Business Development growth objectives by educating and informing customers on the natural gas service installation process. Evaluates and responds to electronic applications, inquiries from customers, contractors, dealers and employees about the availability of natural gas for residential conversions, light commercial projects and other projects as assigned.

You Will:
* Serves as front line contact and customer advocate during the initial sales process review of new business e-mail inquiries.
* Responds on-line to customer inquiries and reviews service request application paperwork and contacts customer for clarification to ensure data accuracy and product cost factors.
* Sets up new business project job jackets, including but not limited to printing of Service Request Applications, SmallWorld prints and other related documents.
* Enters key data into tracking systems such as SmallWorld, WMIS and SalesForce and assigns to the Inside Sales Representatives.
* Maintains contact with internal and external customers (general public and others) related to gas service installation until job jacket is created and assigned to an Inside Sales Representative.
* Maintains records in various tracking databases to ensure accuracy of departmental weekly, monthly or annual reports.
* Uses written and verbal communication skills to accurately interpret and collect information to prevent call-backs and internal delays in the sales process.
* Tracks SAP Clarification Cases and assigns to appropriate department personnel for correction.
* Exercises professional tact and discretion to maintain company image and good business relationships.
* Makes decisions based upon company guidelines; and keeps abreast of changes in policies, procedures and jurisdictional regulations as well as products and services offered by the Company.
* Responds accurately and timely to inquiries for products and services, reviewing company records or other information accessed via personal computer.

You Must Have:
* High School Diploma/GED
* Requires three plus years of customer service or sales experience in high volume, product driven, customer focused environment.
* Six (6) months probationary period with successful evaluation required.
* Must successfully pass a Writing Skills Evaluation Assessment.
* A basic understanding and working knowledge of natural gas and electrical applicances and gas line installation and techniques preferred.
* Demonstrated effective customer service skills during customer interactions to meet company growth and service objectives.
* Strong verbal/written communication and attention to details accurately interpreting, collecting and recording information is required.
* Sound judgment in making decisions within established procedural guidelines.
* Proficiency in software applications; MS Office, Outlook, Word and Excel.
* Working knowledge of Customer Management Systems (Salesforce), SmallWorld and Work Management systems (WMIS) preferred.

We offer a competitive starting pay rate of $24.10/hour, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGasis a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly3,000strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately1.7 million customers' homes and businesses through regulated natural gas distribution utilities acrossfour jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

WGL is an EO employer - M/F/Vets/Disabled

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.