Customer Service Specialist - Hoffman Estates, IL

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!

Purpose: The Customer Service Assistant will be responsible for answering the Company's phone line, fielding customer questions, and routing/distributing calls accordingly. Additional duties to be assigned as required.

Essential Duties:

• Answer the Customer Service phone line in a professional manner (Avg. 80 calls per day)
• Accurate routing and distribution of incoming customer phone calls
• Answer customer inquiries
• Become knowledgeable with a variety of field concepts, practices, and procedures
• Meet weekly reporting goals
• General office duties as requested by manager or supervisor.
• Become knowledgeable with a variety of field concepts, practices, and procedures

Position Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies & Specific Skills:

• Team player who is friendly, personable, and enthusiastic
• Ability to prioritize and meet deadlines
• Strong communication skills
• Strong work ethic
• Reliability
• Good number aptitude
• Above-average computer skills (Microsoft Excel, Word, and Outlook)

Work Experience:

• 2-4 years of business or customer service experience
• All applicants must pass the company paid substance abuse screening

Education, Certificates, Licenses, or Designations:

• High School Diploma or its equivalent

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.