Marketing Automation Administrator

Konica Minolta is seeking a motivated and experienced Marketing Automation Administrator: Marketing Cloud Account Engagement (MCAE) / Pardot Administrator to join our growing team! In this exciting position, you will lead the MCAE / Pardot implementation activities that enable us to effectively reach our target audience throughout the digital buying journey. You are collaborative, self-motivated, process-oriented, data-driven, and highly passionate about the possibilities of marketing automation in driving optimized outcomes. Your experience in successfully orchestrating MCAE / Pardot activities to generate demand, combined with your relentless pursuit of continuous improvement through technology will lead to improved efficiency, deeper insights, and ultimately help the team to create a highly differentiated customer experience!

• Collaborate with marketing, sales, and IT teams to align CRM and marketing automation strategies with business goals.
• Work closely with other team members and cross-functional teams to design and execute campaigns in Pardot, leveraging expertise in Engagement Studio, dynamic content, and other advanced Pardot features to drive impactful marketing initiatives.
• Set up and manage marketing-related objects and functionality within Salesforce (ie. Contacts, Accounts, Leads, Campaigns, Opportunities) and MCAE / Pardot (ie. MCAE Engagement Studio, SFCE Campaign Influence)
• Review and manage lead scoring and grading models
• Work collaboratively with content and design teams to optimize channel performance (email, social posts, etc.) based on data, content layouts, CTA's, etc.
• Recommend and implement marketing automation best practices within MCAE / Pardot and Salesforce, including non-native integrations.
• Experience with integrating Pardot/Salesforce with third-party tools like Google Analytics, Zoom, and other marketing tech stack components.
• Troubleshoot errors and identify and implement modifications to ensure automations function effectively and efficiently
• Manage the flow of marketing data into MCAE / Pardot and Salesforce
• Create and maintain documentation for Salesforce and MCAE / Pardot processes and configurations.
• Provide training and support to users on Salesforce and MCAE / Pardot functionalities.
• Monitor and analyze the technical performance of automations, campaigns, and CRM activities, providing insights and recommendations for optimization.
• Stay updated on the latest Salesforce and MCAE features and best practices, proactively implementing improvements to keep Konica Minolta ahead of the curve.
• Partner with stakeholders to develop personalization strategies, quantify, test, and refine the program to maximize effectiveness.
• Maintain and enforce departmental SOPs, ensuring operational excellence and consistency.

• Bachelor's Degree in Business, Marketing, Data Analytics, or a related field.
• 5+ years of experience in marketing analytics, CRM administration, and marketing automation
• Pardot Specialist or Pardot Consultant certification required
• Knowledge of Salesforce including Salesforce Administrator or Marketing Cloud Consultant certifications preferred

• Experience in developing, managing, and optimizing marketing automation workflows and CRM data management.
• Possess knowledge of Account-Based Marketing (ABM) strategies, best practices, and platforms such as 6sense, Demandbase, or similar tools to enhance targeted marketing efforts and drive account engagement
• Ability to build strong relationships internally with cross-functional teams and externally with vendors.
• Analytical mindset, able to extract meaning from processes and data and use this to optimize the team's approach.
• Innovative, curious, and proactive in finding ways to improve process, efficiency, and customer experience with technology.
• Strong communication skills, both written and verbal.

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Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.