IT Team Manager, Dealer Operations & Compliance

• The Dealer Applications Unit under Consumer, Dealer, and Owners Experience Department of American Honda Motor is seeking a highly-motivated, experienced Team Manager who will lead the project team in alignment with the department, divisional, and business unit objectives.Reporting to the Dealer Applications Unit Lead, this role will be responsible for the day-to-day operation of the Dealer Interactive Network and FieldLink portals.
• The role includes operational management, Security oversight, release management, user management, and system governance. The candidate must exhibit drive, thought leadership, and have very strong problem-solving and organizational capabilities to lead the delivery of complex technology solutions. This includes understanding business and technical aspects of the system and navigating a highly complex multi-organization ecosystem.

• Responsible for operational management of the iN and FieldLink portals supporting Dealers, Distributers and AHM business Associates. This includes managing system and security upgrades, infrastructure refreshes, enhancements, and bug updates.
• Manage the production of analytics and reporting for system health of the portals.
• Actively engage with infrastructure hosting and info sec teams to lead and mitigate cyber risks.
• Serve as the lead for audit requirements for the Unit.
• Ensure the unit implements all IT compliance standards within agreed timeframes.
• Responsible for ensuring that the unit adhere to Honda IT policies such as Security, PII and SOX.
• Ensure partnership and collaboration with various cross-functional teams like product management, process, project management, infrastructure, operations, and business teams.
• Gather and maintain an in-depth knowledge of the company's strategic business plans and provide consulting expertise, direction, and assistance to the Dealer Apps team.
• Gain in-depth knowledge of company's existing IT architecture/infrastructure, and technology portfolio.

• Hybrid: At least 3 days per workweek at the local office at Torrance, CA

#LI-Hybrid

• This position is not eligible for any work visa sponsorship.

Education:

• Bachelor's degree in computer science or information systems or computer engineering, system analysis, or a related field, or equivalent work experience

Minimum experience:

• Minimum 5 years of recent experience in IT Operational Management, System and Data Security, Applications Security and Compliance and Administration
• Management, Coaching and Leadership experience is preferred; success working with and responding to Audit, Regulatory, and/or Review teams, and effective negotiating, moderating, and influencing skills
• Ability to prioritize issues and deliver high quality, timely results; excellent Service Management skills with ability to effectively interact with individuals at all levels of responsibility and authority
• Expert in conceptualizing, writing, and diagramming cross-functional IT technical and business processes, and workflows both individually and with a team and implementing them
• Excellent written and verbal communication skills are essential
• Must have strong leadership, analytical skills, process orientation skills
• Experience with Microsoft Windows and Unix/Linux Operating Systems, Microsoft Office, and/or similar products, macros, scripts, and queries
• In-depth experience of existing B2D and B2B Web Hosting environment.
• Ability to lead and influence at all levels, without direct authority.
• Ability to manage ambiguity in a rapidly changing and high-paced environment
• Ability to coach and mentor team and organization on agile practices.
• Possess strong problem solving, communication, and interpersonal skills
• Enable continuous improvement through data-driven decisions and observation

Other job-specific highly desirables:

• SOX and PII experience,
• Experience delivering Customer Facing Enterprise Digital programs involving numerous external vendors and internal teams.
• Automotive industry background, business acumen & understanding of OEM- Dealer eco-system.
• Knowledge of networking.
• Experience in enterprise agile transformations.