Senior Product Operations Manager

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Product Operations Manager with strong communications and cross-functional skills to join our team. They will lead the operational cadence of product roadmap review, drive planning across prioritized initiatives, define and track key product and business success metrics/Key Performance Indicators (KPIs). The ideal candidate understands development cycles, has great business acumen and is capable of crafting compelling presentations that communicate insights to the leadership team.

To succeed in this role you must have experience in:

• Program/Project Management: Lead small or large-scale program/project of strategic initiatives.
• Collaboration & Communication: Partner with product leaders and engineering leaders and other cross-functional team to align priorities and track roadmap

• Operational and Process Efficiency: Create operational processes and practices that drive efficiencies for the organization

• Technical Knowledge: Experience working with product and engineering teams and have knowledge in technical Infrastructure in Cloud, Enterprise, or Business-to-Business (B2B) Businesses.
• Presentation Development: Build clear, visually compelling slides and presentations to communicate findings and recommendations to cross-functional teams and leadership.
• Problem-Solving: Proactively identify data gaps, inefficiencies, or opportunities and propose solutions to optimize strategies

Desired Qualifications:

• Education: Bachelor's degree in Business or a related field (Master's preferred).
• Technical Skills: experience as Technical Program Management or a similar role, Familiarity with agile development methodologies
• Communication: Exceptional written and verbal communication skills, with experience presenting to diverse audiences.
• Presentation Design: Skilled in PowerPoint or similar tools for creating professional, visually appealing slides.
• Attention to Detail: Strong organizational skills with a focus on accuracy and quality in data analysis and deliverables.
• Strategic Thinking: Demonstrated ability to interpret data within a business context and translate insights into actionable strategies.
• Experience: 8 years of experience in management consulting, program management, product management, engineering in a technology company.

Preferred Traits and Skills:

• Curious and proactive problem-solver.
• Strong team player who thrives in collaborative environments.
• Ability to manage multiple priorities and deliver on tight deadlines.
• Excellent communication, presentation, problem-solving and business judgment skills.

Pluses:

• MBA or equivalent strategic business education.
• Background in data analytics and proficient in Excel modeling and analytics

What You Gain:

• A collaborative and dynamic work environment.
• Opportunities for growth and professional development.
• The chance to influence strategic decisions and make a tangible impact

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, California, the compensation range for this position is between $141,400 and $202,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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