New

Admissions Operations Specialist

University of North Carolina Charlotte

$35,540 - $39,140

United States, North Carolina, Charlotte

Jan 17, 2025

Admissions Operations Specialist

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000961
NC Salary Grade Equivalency	GN05
Classification Title	Student Services Specialist - Contributing
Working Title	Admissions Operations Specialist
Salary Range	$35,540 - $39,140
Anticipate Hiring Range	$35,540 - $39,140
FLSA Status	Non Exempt
Division	Academic Affairs
Department	Enrollment Management (Adm)
Work Unit	Undergraduate Admissions
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.Eligible for occasional telework, as agreed by supervisor and/or director.
Primary Purpose of Position	The primary purpose of the position is to review academic credentials for first year prospective students to determine admissibility and to communicate admissions policies and procedures to students, families, and high school counselors. Members are responsible for the application process from beginning to end, including reviewing applications for errors, reviewing and waiving application requirements when appropriate, troubleshooting application and technical issues, reviewing and evaluating high school transcripts for minimum course requirements, calculating grade point averages, reviewing narrative submissions and letters of recommendation, and, with the University's move to test optional admissions, reading and scoring essays. They are responsible for making the admission decision for our freshman applicants and for communicating relevant information to students, families, and school counselors.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university; or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	The Admissions Operations Specialist is part of a team that: Reviews academic credentials for first year prospective students to determine admissibility Communicates admissions policies and procedures to students, families, and high school counselors. Responsible for the application process from beginning to end, including reviewing applications for errors, reviewing and waiving application requirements when appropriate, troubleshooting application and technical issues, reviewing and evaluating high school transcripts for minimum course requirements, calculating grade point averages, reviewing narrative submissions and letters of recommendation, and scoring admission essays.
Other Work Responsibilities	May train, supervise, or assist student workers. Provides occasional backup to the communications and visit teams. Attends admissions recruitment events as needed.
Departmental Preferred Experience, Skills, Training/Education	Bachelor's degree. 1-2 years of Higher Education experience in enrollment management. Preference given to candidates with prior higher education enrollment management experience. Experience in document management or administrative support services. Experience and ability to analyze and solve problems. Effective time management skills with ability to multi- task assignments with demonstrated ability to manage time and meet deadlines under pressure. Intermediate experience with in Google Suite / Microsoft Suite. Experience utilizing CRM software such as those within higher education preferred. Efficient typing and data collection skills. Strong interpersonal skills and the ability to work in a team environment. Effective verbal and written communication skills. Excellent communication and customer relations skills with strong customer service skills. Strong organizational skills. Strong attention to detail. Candidate should be able to work independently while balancing daily workload based on the business needs of the department. Ability to remain calm and professional during workplace hours or representing the university.
Necessary Licenses or Certifications
Work Location	Gage Undergraduate Admissions Center
Posting date	01/16/2025
Closing date	01/23/2025
Proposed Hire Date	02/10/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have experience working in an Enrollment Management department? If yes, please explain your experience.

(Open Ended Question)
*
Do you have document management or administrative support services experience?
- Both document management and administrative support services experience
- Administrative support services experience with knowledge of document management
- Administrative support services experience only
- Document management experience with other related office experience
- None
*
Do you have experience with both Microsoft and Google Suite applications? Is so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

(Open Ended Question)
*
Do you have experience utilizing CRM software? If so, please indicate the CRM software you have experience with and your experience.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents