HVAC Aftermarket Parts Store Supervisor

Make your mark at the world's largest HVAC company

Daikin Applied is seeking an HVAC Parts Store Supervisor in our Philadelphia area parts store (Bensalem, PA)! The HVAC Parts Store Supervisor will support the Area Parts Store Manager to drive store sales and profit through staff and activities related to operations of the Daikin Applied Parts Store. This role will support the manager in determination of inventory carried within the location, pricing of inventory, office marketing, parts sales, and customer service for the location within budget and according to company standards. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office in the Philadelphia area Parts Store (Bensalem, PA)

What you will do:

• Lead the sale of HVAC parts, equipment and supplies over the phone and in person interacting with customers on a daily basis
• Process customer orders in a timely and efficient manner
• Motivate staff to reach revenue and profit goals
• Coordinate with manager to maintain processes and standards as well as contribute to the development of new standards
• Work with manager to determine responsibilities of assigned staff positions to accomplish business objectives
• Determine solutions to escalated customer needs by providing technical support and researching options to meet those needs including, but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer complaints
• Lead inventory management and ensuring that it is appropriately accounted for during weekly cycle counts and yearly full inventory audits
• Research competitive information and collaborates with leadership competitively price all inventory while maintaining a solid profit margin
• Make customer policy enhancements based on need and makes exceptions to customer policies and procedures per level of authority
• Manage operations and schedule of assigned staff
• Other duties as assigned

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree or combination of equivalent experience and education
• 2 to 4 years related HVAC experience
• 2 years people leadership experience
• Knowledge of HVAC parts, equipment and supplies
• Excellent communication skills
• Ability to lead and motivate others
• Excellent customer service skills

Preferred Qualifications:

• 4 to 6 years previous management/people leadership experience
• Knowledge of inventory management
• Competitive market research skills
• Price-setting skills

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $73,300 - $111,600 in Pennsylvania. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. Additionally, this position is eligible for a sales incentive plan.

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