UC Engineer

TEKsystems
$65.00 - $90.00 / hr
life insurance, sick time, 401(k), retirement plan

Jan 17, 2025
Project Overview: The client is transitioning from Genesys to Cisco WebEx, involving approximately 5,000 users. The project is currently in its initial phase, with a dedicated team of six members. Responsibilities: * Ownership of Location and User Builds: Oversee the creation and configuration of locations and users, and manage deployments. * Phone and System Configuration: Set up phones, hunt groups, pick groups, operator zero-out destinations, and attendant consoles. * UC Services Management: Perform additions, moves, changes, and troubleshooting for Unified Communications (UC) services. * Customer Service: Provide effective and helpful support to peers, co-workers, and customers. * Documentation and Training: Assist in documenting standards, creating user guides, and conducting end-user training. Maintain how-to documents for UC team processes, troubleshooting guides for the help desk, and end-user instructions. * Inventory Management: Maintain accurate inventory databases in ServiceNow for precise cross-charging. Required Skills/Experience: * Cisco Cloud Administration: Strong skills in administering and troubleshooting Cisco Cloud (UCaaS and CCaaS) for moves, adds, changes, and deletes (MACD). Experience with WebEx Calling Multi-tenant and WebEx Contact Center is essential. * WebEx Call Flow Design: Proficiency in designing call flows within WebEx. * IVR and ACD Systems: Experience with Interactive Voice Response (IVR) systems and Automated Call Distribution (ACD). * Voicemail and Messaging: Knowledge of voicemail systems, Imagicle Faxing, attendant schedules, and messaging tools. * Collaboration Tools: Familiarity with collaboration tools, headsets, and phones. * Flexibility: Ability to work off-hours when necessary. Additional Qualifications: * Independent Work: Capable of working independently on requests from the queue. * Customer Relations: Strong customer relations skills and the ability to assist senior levels as needed. * Motivation and Communication: Highly motivated to provide excellent customer service with strong written and verbal communication skills. Must be a team player. * Education: Bachelor's degree or equivalent job experience. * Certifications: Cisco CCNA preferred for Cloud Voice & Contact Center Solutions. Top Skills: * WebEx * Unified Communications * Cisco * UCaaS * CCaaS * CCNA * Contact Center Pay and Benefits The pay range for this position is $65.00 - $90.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Rosemont,IL. Application Deadline This position will be accepting applications until Jan 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.