Virtual Banker III - NOT REMOTE

Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

• Generous paid time off: 10 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
• Paid childcare assistance (up to $96 per pay period)
• Award-winning 401(k) 5% discretionary match - fully vested from day 1
• 100% Gym fee reimbursement up to $75/month
• 100% Tuition Reimbursement Up to $5,250
• $1200/yr student loan repayment
• Target hiring range $26-$35/hr (Depending on experience and prior to any incentives this position is eligible for)

• This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Our ideal candidate

This position will work in a call center environment dedicated to meeting our members' loan origination needs. This position will respond to incoming calls, chats, online applications from members who are interested in applying for consumer loans, which includes but not limited to lines of credit, vehicle loans, credit card products and equity mortgage loans. The position will also be responsible for making daily outbound leads calls to bring in new members and cross-sell additional products and services. This position will develop a pipeline of consumer loans and deposit accounts that they will manage through to funding. Individuals in this role will partner closely with other Member Care associates, Mortgage Loan Originators and back-office support staff.

A typical day might include

• Process consumer loan applications from members/prospective members that have applied via the web or phone channel.
• Gather the necessary stipulations to see the loan application to funding.
• Respond to new member lead requests, document activities in MXP, follow up with new member inquiries.
• Communicate with prospective members about our products, the value of membership and services with accuracy and timeliness.
• Maintain knowledge of the Credit Union's membership eligibility.
• Ability to communicate effectively to members, vendors, and internal associates regarding sensitive inquiries, requests and complaints by email or phone.
• Review credit reports, debt to income ratios, loan to value and other pertinent underwriting information.
• Explain, promote, and inform members of various beneficial credit union products and services to members, like loan protection products.
• Develop new member relationships and expand existing member relationships by providing Credit Union solutions/relationship banking.
• Use electronic signature software to send and process loan and account documents for members.
• Perform required research to resolve escalated issues.
• Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
• Manage a pipeline of consumer loans and deposit account applications, while reporting on pull-through ratios, overall performance and any obstacles that are present
• Perform funding duties for all consumer products excluding Home Equity Lines and Loans.
• Other duties as assigned
• Gather the necessary stipulations to see the loan application to funding.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Education

• H.S. Diploma Required
• Some college experience Preferred

Experience

• 5-8 years similar or related experience
• Customer service, preferably in a financial institution and/or call center environment Required

Knowledge, Skills, and Abilities

Demonstrate proficient writing ability and telephone etiquette. Must be able to multi-task. Chat experience is preferred. High

Why join the OneAZ team?

Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).