Admin Organization and Business Effectiveness Manager – Office of the Dean, School of Arts & Sciences

Admin Organization and Business Effectiveness Manager – Office of the Dean, School of Arts & Sciences

Job ID: 29600

Location: Hunter College

Full/Part Time: Full-Time

Regular/Temporary: Regular

POSITION DETAILS

The School of Arts & Sciences at Hunter College, the largest academic unit within the City University of New York (CUNY), comprises over 460 full-time faculty members across 26 departments and 10 interdisciplinary programs. Serving more than 15,000 undergraduate and 4,000 graduate students, the School plays a central role in the academic experience of all Hunter College students.
The Dean’s Office seeks an Admin Organization and Business Effectiveness Manager, a key academic leadership role supporting the administration and effective use of student success tools. These tools, particularly EAB Navigate360, Coursedog Degree Maps, and the CUNY Transfer Credit Explorer (TREX), are critical for improving student retention, facilitating timely degree completion, projecting course scheduling needs, and enhancing the overall student experience. This position will have a campus-wide impact, benefitting all Hunter students by bridging academic and administrative priorities. The Admin Organization and Business Effectiveness Manager will enhance collaboration among academic departments, student support services, and administrative offices to ensure data-informed decisions and best practices for improving time-to-degree outcomes, increasing retention rates, and eliminating student achievement gaps.
Reporting to the Assistant Dean for Student Achievement, the Admin Organization and Business Effectiveness Manager will lead initiatives to increase engagement, improve outcomes, and promote equitable access to resources—ensuring that all students, regardless of their background or circumstances, have fair and consistent access to the tools, services, and support systems that drive their academic success. Additionally, the role involves working collaboratively with key campus stakeholders, including student affairs, the learning centers, and other administrative units.

In addition to the CUNY Title Overview, the Admin Organization and Business Effectiveness Manager will be responsible for the following duties:
Manage Academic Technology Tools

• Serve as the Application Administrator for Navigate360: Lead the administration and maintenance of workflows to support student retention and time-to-degree initiatives, including advising, tutoring, financial aid, and career services.
• Maximize the utility of the CUNY Transfer Explorer (TREX): Support transfer student success by identifying new or updated equivalency rules, train departments on reports, manage case approvers, and ensure timely case resolution for seamless credit transfers.
• Oversee Degree Map Updates: Work closely with academic units to ensure map data is up-to-date, create new maps where needed, maintain catalog versions, and collaborate with Career Services on integrating career learning milestones.
• Oversee the integration of degree maps within Coursedog to power the Coursedog Course Demand Projection Tool and DegreeWorks Template features. Ensure maps are also available in accessible web formats.
• Develop and maintain Navigate360 data integrations with essential 3rd-party systems, and their compliance with security and institutional standards. (e.g. Qualtrics, Writing Center Online, student mobile ID credentials)

Training and Support

• Design and deliver training sessions for faculty, staff, and advisors, focusing on practical use cases to maximize the impact of academic technology tools. Conduct workshops, webinars, and office hours to provide regular updates and address user questions.
  Create and maintain self-service resources such as user guides, FAQs, and video tutorials for widespread and efficient user support.
• Maintain thorough documentation of processes, workflows, and technical solutions to support institutional knowledge retention.
• Collaborate with the Hunter College Help Desk to train staff on routine technical issues, ensuring first-line support for end users.
  Collaboration and Strategy Development
• Work collaboratively with campus leadership, academic units, student affairs, and ICIT to advance implementation and adoption of student success tools.
• Represent Hunter at the CUNY Navigate 360 Council and relevant university-wide councils.

Optimization and Reporting

• Build reports and dashboards on tool utilization, engagement metrics, and student outcomes for leadership and campus stakeholders. Regularly assess tool usage and effectiveness, collecting user feedback to identify areas for improvement.

Perform Other Duties as Assigned
Take on additional responsibilities and special projects as needed to support student success initiatives and the goals of academic leadership. 

QUALIFICATIONS

Bachelor’s degree and six years’ related experience required.

PREFERRED QUALIFICATIONS

• Master’s degree in a related field (e.g., Higher Education, Educational Technology, Data Analytics).
• Familiarity with the CUNY system and related student success tools (e.g., Navigate360, Degree Maps, Coursedog, Degreeworks).
• Experience in a leadership or training role with academic technology systems.
• Proven experience with data integration and workflow automation tools (e.g., Power Automate, Zapier) to support seamless data flow and operational efficiency.
• Proficiency with data visualization software (e.g., Power BI, Tableau), data preparation tools (e.g., Power Query, Tableau Prep), and SQL.
• Demonstrated commitment to improving student degree attainment outcomes and addressing equity gaps through the effective use of academic technology and data-driven strategies.
• Strong interpersonal and organizational skills, with the ability to manage multiple projects simultaneously.

CUNY TITLE OVERVIEW

Identifies opportunities to improve operational practices and systems, and implements programs aimed at enhancing organizational effectiveness.

- Conducts studies and reviews of operational practices, developing appropriate measurements, reporting findings and identifying opportunities for improvement

- Recommends and implements approved changes, reports on results, and plans future performance goals and targets

- Coordinates efforts among internal and external teams tasked with resolving business issues

- Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results

- Performs related duties as assigned.

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary is commensurate with education and experience, within the approved hiring range ($90,375–$96,602).

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number.

Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.

Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, –, _ or ç)).

Incomplete applications will not be considered. 

Please include:

• Cover Letter or Statement of scholarly interests
• Curriculum Vitae/ Resume
• Names and contact information of 3 references

Upload all documents as ONE single file-- PDF format preferred. 

CLOSING DATE

The committee will begin reviewing complete applications on Feb. 17, 2025. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round. 

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply.  At CUNY, Italian Americans are also included among our protected groups.  Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.