Parts Specialist

Company Intro: At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers-covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.

Job Summary: In this role you will support our Marine Parts Department team as a Parts Specialist team member. To be successful in this role you need to have mechanical aptitude as well as great communication and customer service skills.

Other Job Details:

• Wage Range: $33.00 - $36.00 per year
• Work Schedule: Monday - Friday, traditional business hours, plus on-call schedule rotation
• Work Location: Pacific Power Group, 1450 Hill Street, El Cajon, CA

Benefits Include: Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long-Term Disability, 401K with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses, and more.

Primary (Essential) Duties:

• Greet and help customer parts inquiry via, walk in, phone and email communications. Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs to identify parts.
• Promptly answers and responds to customer inquires.
• Order input internal and external systems when all information verified and complete.
• Detailed understanding of technical information, including how to research via online tools across all product lines.
• Proficient with internal systems and major lines of business.
• Critical thinking skills with strong attention to detail.
• Will exceed company and customer expectations at every opportunity.
• Make parts recommendations to customers based on parts knowledge and information gathered.
• Multi-task and prioritize demands of the job in a fast-paced environment to ensure an efficiently operating customer service department.
• Collect accurate and detailed customer order information, including payment method in support order processing.
• Process internal product price and availability requests from service department.
• Conducts research for PORM, past due PO, tendering transactions and makes suggestions and/or appropriate corrections.
• Monitor backorders daily ensuring prompt receipt and distribution of orders.
• Acts as back up for warehouse functions, i.e.: ability to pull urgent request stock items, helps with warehouse cycle counts as needed.
• Attend training as assigned by management and proactively seek to increase skillset to maintain proficiency in his/her job description.
• Perform on-call duties on a rotating schedule.
• Other duties as assigned.

#INDPPG

Knowledge, Skills and Abilities:

• Ability to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manual.
• Must be able to communicate well to customers in-person as well as via phone.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume.
• Knowledge in using Microsoft Word & Excel, Teams, Outlook and online Vendor tools and order process system.

Experience/Education Requirements:

• High school diploma or general education degree (GED)
• 2+ years of parts experience (preferred)

Other Requirements:

• Ability to lift 50 lbs.
• After hours travel (on-call rotation).
• Valid Driver's License.
• Marine and industrial diesel engine experience (preferred)

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a).

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.

Motor Services Hugo Stamp Inc & Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as 'protected veteran(s)') in regard to any position for which the employee or applicant for employment is qualified.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.

'EEO/AA Employer/Vet/Disabled'