Supervisor, Investor Reporting

Overview

Supervise the operations of the Investor Reporting team to ensure accurate and timely investor reporting activities in adherence to Government Sponsored Entities (GSEs) and private investor guidelines. Supervise and monitor the application of investorfunds and related reporting, reconciliation, and remittances for secondary market mortgage sales. Understand the various investors' servicing guidelines to perform, review, supervise, and assist with controls of the day-to-day operations of the Investor Reporting (IR) team in servicing the portfolio of mortgage loans sold to investors, oversee the daily mortgage activity and work with investor reporting analyst(s) and senior analyst(s) regarding outstanding issues or requests from other business units, including discrepancies. Act as the Assistant Manager in the incumbent's absence

Responsibilities

• Supervise, plan, direct, and review the remittance, reporting and reconciliation functions as mandated by the GSEs' (Ginnie Mae, Freddie Mac and Fannie Mae) and Private Investors' servicing guidelines
• Supervise and review the reconciliation of various general ledger (GL) and custodial bank accounts on a timely and accurate basis; Review and approve the preparation of monthly bank reconciliation reports and schedules in accordance with investor guidelines
• Stay abreast of applicable changes in the mortgage industry, as well as changed or newly issued investors' servicing guidelines/requirements, federal, state and industry laws and regulations to assist management in the assessment of risks and impacts to processes and controls
• Collaborate with investors' representatives to resolve problems,prevent financial penalties, and maintain Navy Federal's high quality investor rankings
• Coordinate the review and approval of monthly account reconciliation for investors' Taxesand Insurance (T&I)custodial Demand Deposit Accounts (DDA) in accordance with FHA, HUD, GNMA, FNMA, FHLMC and contractual requirements with private investors
• Assist with the preparation of HUD/FHA annual certifications and various schedules required for the GSE and private investor annual compliance audits
• Analyze and identify areasof improvement in the workflow, procedures and practices; determine solutions; implement enhancements/changes to improve quality and efficiency of operations, standards and results
• Review and maintain reports and statistics for upper management, including the investor reporting metrics.
• Review and analyze mortgage loan activity within the Black Knight (BK) Mortgage Servicing Platform (MSP), other NFCU internal systems, GSE systems and investors' trial balances and reports to assess accuracy, resolve issues (i.e., loan activity rejects), respond to inquiries from investors/business units (BU) and/or report submissions to the GSEs
• Assist the Assistant Manager and Manager on various BK enhancements to MSP or investor driven initiatives
• Assist with managingbusiness needs and make recommendations regarding the purchase, development, and/or implementation of automated systems, equipment, and/orsoftware in orderto meet investors' reporting, reconciling, and/or remittance requirements
• Serve as a subject matter expert regarding business functions, systems, policies and/or procedures
• Supervise the reporting function, and ensure the maintenance of accurate financial records for audit purposes and problem resolution
• Assist assistant manager and manager to review and manage quarterly and annual requested documentation, update desktop procedures, draft responses to questions and monitor prepared by client (PBCs) support for various audits and reviews
• Assist the Assistant Manager and Manager to update the inventory of controls pertaining to all servicing requirements and related controls for the GSEs, Private Investors and FHA/HUD and to build out the key control matrices. Collaborate with multiple business areas to ensure all risks are mitigated.
• Perform supervisory responsibilities

Qualifications

• Working knowledge of mortgage regulations such as HMDA, SCRA, RESPA, and servicer guidelines of Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, and HUD
• Experience in progressively responsible positions which reflect the ability to lead multi-function operations
• Progressively responsible experience which demonstrates a thorough knowledge of management practices, accounting principles, practices, laws and regulations preferably in a corporate/financial environment, to include reconciliation and reporting adjustment experience
• Agile and flexible to change- whether driven by mortgage industry, investors, company or department initiatives/mandates
• Experience working in a high volume, fast paced environment
• Experience in interacting tactfully and effectively in difficult situations
• Experience that displays increasing levels of responsibility and/or authority
• Advanced Microsoft Office Software skills such as Excel, Word, PPT, etc
• Experience demonstrating skill in presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skills in following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill in maintaining accuracy with attention to detail while meeting deadlines
• Advanced verbal and written communication skills
• Effective analytical skills to include summarizing information and clearly identifying key elements, patterns or results
• Bachelor's or advanced degree in Accounting, Finance, or other related field or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Working knowledge of Navy Federal member service-related systems e.g., UAD, CICS, TSYS, ARP/SMS
• Significant experience with investor reporting functions in a secondary mortgage marketing environment
• Advanced knowledge of accounting, credit union, and/or lending principles and techniques
• Familiarity with Navy Federal mortgage products, services, programs, policies and procedures
• Certified Public Accountant designation
• Institute of Management Accounting Certification

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 820 Follin Lane, Vienna, VA 22180

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