Workplace Experience Manager
 JLL | |
 United States, Virginia, McLean | |
 Jan 18, 2025 | |
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Revolutionize Workplace Experiences: Exciting Opportunity in McLean, VA for a Workplace Experience Manager!
Are you ready to transform client environments and lead the charge in creating exceptional workplace experiences? Join JLL as our new Workplace Experience Manager and make your mark in the world of corporate hospitality! As the Workplace Experience Manager, you'll be the driving force behind delivering outstanding client experiences through enhanced engagement, proactive communication, and high-touch service. Your role will be pivotal in strengthening partnerships between JLL, service partners, and our clients while implementing innovative experience programs that elevate both personal and professional skills. What will some of your day look like? Orchestrate seamless daily operations of the Guest Service program and remote monitoring Respond swiftly to information requests, communicating effortlessly across all management levels Identify and mitigate potential risks to ensure uninterrupted client operations Oversee critical programs including access management, lost & found, and facility inspections Conduct daily quality assurance checks to maintain operational excellence Resolve building service issues and submit work orders with precision Collaborate dynamically with service line leads to drive innovations Update training materials and lead initiatives to boost employee engagement and productivity Manage guest service schedules and approve timesheets Contribute to team growth through recruitment, onboarding, training, and coaching Participate in regional meetings and spearhead special projects Who are we looking for? Required: High school diploma or GED Proven track record in supervisory or management roles, with a talent for motivating teams 3+ years of experience in Hospitality, Soft Services, or Operations Exceptional ability to handle sensitive information and set clear performance expectations Outstanding organizational skills coupled with a curious, solution-oriented mindset Excellent verbal and written communication skills Proficiency in Google Suite (Gmail, Sheets, Slides, Docs) Preferred: Workplace experience or hospitality industry background Bachelor's degree Knowledge of the commercial real estate industry Expertise in staff development, performance management, and retention strategies Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m. Pay $66,000-68,000 annually This is your chance to combine your passion for service, brilliant people skills, and enthusiasm for creating hospitality-focused workplace environments. Join our team and be at the forefront of workplace innovation! Apply now and let's create extraordinary experiences together! | |