Technical Product Specialist

InPro Corporation
dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, tuition reimbursement, 401(k), employee discount
United States, Wisconsin, Muskego
Jan 20, 2025
Description Primary Duties: Assist customers in resolving product issues such as installations, code compliance, and product applications. Assist in product testing and performance criteria Provide building and code compliance expertise based on product lines for both domestic and international markets Specification writing and development Assist in product and technical training for employees, distributors, and customers Provide technical support for Sales and Customer Service Complete required LEED forms for internal/external purposes as a backup role. Work closely with Interior Design Services and Product Management to develop interior building environments that showcase our products. Use Building Information Modeling (BIM) software to create photo-real application renderings. Assist in the creation and management of BIM objects Key Responsibilities: Product knowledge Competitive knowledge Technical writing Professionalism Good judgement Self-management Creativity Dependability Effective communication Teamwork Personal development To meet or exceed customer expectations Job Specifications: Knowledge in door and wall protection products and other divisions Working knowledge of Microsoft Office utilizing Word, Excel, and PowerPoint Ability to read blueprints, elevations, and drawing plans 2-year technical degree or appropriate work experience Effective writer Highly motivated with the ability to work independently Communicate effectively both internally and externally Experience with the use of 3D Rendering software. Job Relationships: Reports to Senior Director of Product Design & Development Coordinate efforts with various departments such as Sales, Product Management and Development, Customer Service, Manufacturing, Quality, and Marketing. Authority: Assists with hands-on training for new employees Initiate corrective action for product/process improvements Update and maintain TDM Negotiate costs with vendors Benefits Health insurance Dental insurance Generous 401(k) contribution Flexible spending account Tuition reimbursement Generous paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)