Customer Service Specialist - Manufacturing

EnerSys
life insurance, vision insurance, paid time off, paid holidays, 401(k)
United States, New York, Commack
Feb 06, 2025
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. What We're Offering Paid time off plus paid holidays Medical/dental/vision insurance plan Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan 401K plan Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training. Compensation Range:$51,100 - $60,000 Compensation may vary based on applicant's work experience, education level, skill set, and/or location. Job Purpose Coordinate and execute administrative duties, as well as support account, sales, and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction. Essential Duties and Responsibilities Provide customer service to sales team and Bren-Tronics customers. Communicate daily with sales team and customers regarding quotes, placing orders, directing product questions to a technical advisor and general customer follow-up. Process customer orders to produce shipment. Provide integral customer interface during this period, leading to "total customer satisfaction". Manage significant accounts as directed by the manager to include contract review, documentation management and special reports as required. Administrative duties (in concert with the sales team) to ensure seamless communication with the customer base, whether via phone, fax, mail or e-mail. Perform typical filing routines and ensuring appropriate management personnel are copied on correspondence. Work as part of the customer service team to ensure full coverage when team members are not in the office. Perform other duties as assigned. Qualifications Minimum Qualifications 1-3 years of customer service experience preferred Previous experience in defense manufacturing strongly preferred Microsoft Office experience required Excellent customer service skills Fluent in English and must have strong communication skills via email and phone Great organization skills and attention to details Experience in using ERP/MRP preferred High school diploma or equivalent Preferred Qualifications Bachelor's Degree in business or related field General Job Requirements This position will work in an office setting, expect minimal physical demands. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination