Front Desk Clerk - Park MGM

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Front Desk Clerk at Park MGM you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE:$19 per hour

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

• Proactively greet guests within the lobby environment, identifying needs and fulfilling them appropriately

• Monitor traffic flow and manage queuing system procedures in accordance with property policies

• Direct guests as appropriate to minimize wait times

• Actively identify, acknowledge, diagnose, and resolve guest concerns following service recovery protocols

• Enthusiastically promote features and benefits of MGM Resorts International venues and outlets

• Maintain comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information

• Utilize tablet devices to perform key transactions as well as display products and services to guests

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent

• Work varied shifts, to include weekends and holidays

• One year of face to face customer service experience

• Experience in Front Desk or Luxury Retail is a plus

• Bilingual, English as the primary or secondary language

• Experience in a similar resort setting

• Experience in computer software such as Opera, HotSOS, and Microsoft Office

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10922

Are you ready to JOIN THE SHOW? Apply today!