Description
The Patient Care Coordinator/Surgery Scheduler will act in a
diversified position within the Department of Neurosurgery in the David Geffen
School of Medicine. You will act as a central key administrative assistant who
will rotate and fulfill administrative duties and/or front desk duties,
dependent on the needs and requirements of the department. Duties are
anticipated to change daily, contingent on which Neurosurgeons' office is in
the highest need of assistance. You will work as both a front desk assistant in
a clinic, and as an administrative assistant in an office setting. The
Administrative Assistant will provide coordination of care, continuity,
follow-up, and support for the patients and their families. Responsibilities
include: answering, triaging and responding to patient phone calls, scheduling
clinic appointments, pre and post scrubbing of clinic appointments, assisting
patients with scheduling diagnostic tests, preparing charts and documents for
clinic visits, entering referrals and orders, coordinating, scheduling, and
managing patient surgeries and all follow-up care, assisting with obtaining
insurance pre-certifications and referral authorizations, referral work queues,
processing requests for medical records, processing medication refill requests,
organizing and maintaining a computer calendar system, and assisting with
processing disability and return-to-work forms and various letters at patient
and provider's request. Other projects and administrative tasks will be
assigned on an as needed basis. Please note that this is a full-time 6-month limited
position and may convert to career. Salary Range: $29.42 - $42.14/Hourly
Qualifications
Required:
- High degree of adaptability.
- Comfortable with changing workflows.
- Skill in prioritizing assignments to complete work in a timely
manner when there are changes in workload and assignments, pressures of
deadlines, and/or a heavy workload. - Demonstrated basic knowledge of physician office policies and
procedures. - Ability to establish and maintain cooperative and collaborative
working relationship with medical, nursing, and administrative personnel. - Ability to accept ambiguous circumstances and act where answers to a
problem are not readily apparent. - Skill in working independently and following through on assignments
with minimal direction. - Working knowledge of patient related policies and procedures, as
well as a thorough understanding of the University system. - Familiarity with physician office billing procedures.
- Knowledge of University's Electronic Medical Record System
preferred. - Verbal and composition skills to convey detailed medical
information. - Working knowledge of PC including the following software: Microsoft
Word, Microsoft Outlook, Excel, Windows. - Skill speaking on a one-to-one basis with persons of various social,
economic, and cultural backgrounds to obtain information and explain
procedures. - Ability to perform with frequent interruptions.
- Ability to prioritize workload when faced with changing deadlines.
- Ability to make independent decisions.
- Requires flexibility and conscientiousness.
- The incumbent should be able to handle variable supervisors and be
receptive to an unpredictable work schedule. - They should have the ability to triage incoming calls with
efficiency. - The incumbent must have the flexibility to be able to handle
variable Neurosurgeons calendars. - Requires responsibility of checking in nightly for next day's
assignment.
Preferred:
- Knowledge of University forms and procedures.
- Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses, and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology.
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University of California - Los Angeles Health
Jan 23, 2025