Fraud Specialist

YOH Services LLC
United States, Kansas, Overland Park
10740 Nall Avenue (Show on map)
Jan 24, 2025
Fraud Specialist Category: Telecom Employment Type: Contract Reference: BH-381596 Fraud Operations Specialist Role Overview: This position involves conducting in-depth analysis and investigations to identify and manage fraudulent activities. Responsibilities include customer authentication, fraud investigations, and ensuring compliance with fraud policies across all business channels. The role requires analyzing data to confirm or clear fraud, validating customer ID authentication, and identifying violations of fraud policies that could impact the organization. Additionally, the role involves evaluating fraud trends related to fraudulent orders and identity theft, performing research, and drawing conclusions. The position also includes notifying appropriate internal staff for customer verification or legal action, participating in the establishment and implementation of policies and procedures to deter fraudulent usage, and responding to fraud escalations. The role aims to establish and improve fraud-related processes and identify issues and recommend solutions on team projects. Hours of Operation: Monday to Friday: 8:00 AM to 7:00 PM CST Saturday: 8:00 AM to 5:00 PM CST Must be able to work a flexible schedule, including nights, weekends, and holidays. Position Summary: Review, identify, and deter fraudulent activity. Take inbound calls and referrals from victims of fraudulent activities. Assess available information using multiple internal and external tools to identify the situation and provide guidance to resolve issues. Position Requirements: Excellent conversational skills in English. Experience navigating multiple computer screens and programs while interacting with customers on the phone. High School diploma or equivalent. One year of experience operating a computer in a Windows-based environment. One year of experience in fraud, customer service, or a call center environment. Daily Tasks: Handling phone calls. Using Slack to communicate with the team. Reviewing documents to validate identity. Estimated Min Rate: $14.00 Estimated Max Rate: $20.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.