Operations Manager, Meeting Planning

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the role:

As the Operations Manager, Logistics, you will play a pivotal role in overseeing a team of pharmaceutical meeting planners, the successful execution of compliant events and optimal utilization of resources. You will collaborate closely with the Senior Operations Manager to manage team workload, drive process improvements, and contribute to the overall operational efficiency of our event services.

If you are super detail oriented, customer service focused and a team player, read on!

As an Operations Manager, you're good at:

1. Team Leadership:Provide leadership, guidance, and support to the on-site event coordinators and scheduling specialists, fostering a positive and collaborative team environment.
2. Workload Management:Allocate and prioritize tasks effectively to manage the team's workload, ensuring that deadlines are met and client expectations are exceeded.
3. Client Interaction:Serve as a point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction throughout the event planning process.
4. Process Improvement:Collaborate with the Senior Operations Manager to identify opportunities for process optimization and efficiency improvement, contributing ideas and insights to drive continuous improvement initiatives.
5. Quality Assurance:Conduct regular quality checksto ensure adherence to compliance requirements, client SLAs, and industry best practices.
6. Training and Development:Provide training, coaching, and professional development opportunities to team members, equipping them with the skills and knowledge needed to excel in their roles.
7. Cross-Functional Collaboration:Collaborate with other departmentsto ensure seamless coordination and execution of events and operational activities.

You should have:

• Previous experience in pharmaceutical meeting management and team leadership.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members, foster collaboration, and drive results.
• Strong organizational and multitasking abilities, with the capacity to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
• Detail-oriented mindset with a commitment to delivering high-quality work and exceeding client expectations.
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and event planning software (e.g., Cvent) is advantageous

You should know:

• This role is virutal, and operates in the Eastern Time Zone.
• You must have the ability to travel 25% of the time
• Our standard working hours are 8:30 AM -5:30 PM with an hour break.
• Covid vaccination might be required for this role.

How to apply:

Click 'Apply Now' to be considered.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager, Meeting Planning is between $75,000 - $90,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

#LI-LZ1

#LI-KW1

#LI-Remote