Essential Duties and Responsibilities * Demonstrate Palmetto Goodwill's Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and Vision in all actions. * Assess, plan, implement, monitor, and evaluate actions required to meet the team member's goals to achieve prosperity. * Effectively develop a positive empowering relationship with all team members through coaching, motivating, and educating. * Actively promote Palmetto Goodwill and community programs to create awareness and demonstrate the potential programs have for career and life advancement. * Meeting team members where they are, understanding background, education, and training, to help them develop realistic goals. * Guide team members through making decisions about their careers, such as choosing a new profession, career pathing within Palmetto Goodwill, and the type of credentials or degree to pursue. * Fluent in local community resources and programs and provides necessary referrals to programs that foster the continued growth of the team member. * Maintain working knowledge of educational and training opportunities located internally and externally in the community. * Document team member contact, activity, and progress through case notes in electronic case (success) management systems and maintain confidentiality. * Coordinate with team members and pre-schedule meetings. * Refer team members to outside sources or additional training services or social aids. * Maintain accurate records. * Multi-task several assignments at once and prioritize effectively. * Professionally and confidentially assist individuals with diverse types of lifestyles, genders, personal beliefs, and disabilities. * Perform other job-related duties as required and assigned.
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