Information Systems (IS) Business Analyst HQ

Job
Title: Information
Systems (IS) Business Analyst HQ
City: Atlanta
State: GA

JOB DESCRIPTION:

• Collaborate with
  stakeholders to understand their requirements and leverage SAP HCM
  functionalities to address their needs effectively.
• Evaluate existing
  HR processes, identify bottlenecks or areas for improvement, and devise
  optimization strategies within the SAP HCM system.
• Manage continuous
  improvement practices, drive continuous improvement initiatives, and
  foster a culture of innovation within the organization.
• Provide end-user
  support and incident management. Assist end-users with system-related
  issues, document incidents, and provide timely resolutions using SAP HCM
  functionalities.
• Oversee all
  aspects of HR processes and systems within the SAP HCM environment
  including analyzing current processes, identifying areas for improvement,
  planning, and implementing system enhancements or new functionalities, and
  managing projects related to SAP HCM.
• Collaborate with
  HR department stakeholders to understand their requirements, pain points,
  and objectives. Engage with stakeholders and identify opportunities to
  optimize HR processes using SAP HCM functionalities, ultimately delivering
  value to internal customers.
• Conduct regular
  reviews of HR processes within SAP HCM to assess effectiveness and
  efficiency and work with stakeholders and end-users to develop a vision
  for process optimization, define the scope of improvement initiatives, and
  formulate strategies to achieve desired outcomes.
• Facilitate
  brainstorming sessions, encourage feedback from team members, and provide
  support for implementing improvement initiatives involving training
  sessions, workshops, or mentoring to develop a mindset focused on
  enhancing processes and systems.
• Provide end-user
  support to assist with incident responses and solutions for assigned
  functional business areas and document incidents in the ticketing system.
• Communicate,
  collaborate, and partner with other IS teams to coordinate
  cross-functional activities and manage competing resources and priorities:
• Track key metrics
  including response times, resolution rates, and customer satisfaction
  scores to ensure that SLAs are met, and service quality standards are
  maintained. Engage with the assigned functional business area team to
  identify and implement strategies to improve SLAs.
• Identify
  opportunities to improve support processes and enhance SLA performance
  involving implementing automation tools, optimizing workflows, or
  providing additional training to support staff.
• Assist in
  conducting audits of the SAP HCM system to assess compliance with internal
  policies, regulatory requirements, and industry standards preparing
  documentation, facilitating audit activities, and addressing any findings
  or recommendations identified during the audit process.